What are the responsibilities and job description for the Customer Care Operations Specialist position at Berg Search?
At Berg Search , we are dedicated to empowering innovative companies by providing exceptional talent solutions. With a strong focus on tech, marketing, and other essential roles, we connect dynamic companies with the ideal talent to drive their growth. Our founders, seasoned entrepreneurs, understand that the right hire can transform a business.
We are excited to represent our client, a leader in circular supply chain technology serving renowned global brands such as Nike and L'Oreal, in the search for a skilled Customer Care Operations Specialist.
This position offers hybrid work flexibility.
About the Role :
As the pioneering member of the Customer Operations & Support team, you will play a vital role in shaping our customer service approach. Reporting directly to the Chief Product Officer, you will enjoy the creative freedom to establish foundational practices for customer engagement - incorporating AI to innovate our customer support responses.
In this role you will :
- Address customer inquiries with a unique mix of enthusiasm, curiosity, and empathy, celebrating both minor and major successes in customer interactions.
- Stay attuned to customer feedback and platform issues, relaying valuable insights to our product and engineering teams.
- Develop processes that will facilitate the growth of our Customer Support function.
Who you are :
Why Join?
