Benefits Account Manager

Job Description

We are looking for a skilled and customer-focused Benefits Account Manager to join our team. This role will support the Producer (Broker) in managing client accounts, overseeing employee benefits programs, and ensuring exceptional customer service. The ideal candidate will have experience in employee benefits, insurance, or account management and will be able to build strong relationships with clients while assisting with benefit plan administration, renewals, and compliance.

Job Summary:

The Benefits Account Manager is responsible for managing and supporting the daily needs of clients with health, life, and other employee benefits programs. This role involves direct interaction with clients, carriers, and internal teams to ensure that benefit plans are effectively administered, compliant, and aligned with clients' business needs. The position will coordinate the implementation of benefits programs, manage renewals, assist with new business, and provide ongoing support and service to clients.

Benefits

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

• Assist Producer by managing existing client relationships and ensuring smooth communication be-tween the client and the Agency. 
• Manage the marketing and placement process for new benefit product offerings. Includes preparation of client application and determining the most appropriate carriers; analyze and compare carrier quotes and products. 
• Oversee renewals including gathering necessary information, analyzing existing plans and providing recommendations. Track timelines and follow up with clients to ensure that renewal terms are understood and completed on time. 
• Assist the Producer during acquisition of new clients by preparing proposals, gathering required information and assisting with onboarding process. 
• Manage the day-to-day management of employee benefits plans for clients, ensuring that all documentation, enrollments and adjustments are processed accurately.
• Serve as primary contact for clients regarding benefits and claims questions, assisting in resolving issues and liaising with insurance carriers to ensure timely process and resolution of issues and claims. 
• Educate clients on details of their benefits plans, helping them understand coverage options, enrollment process and how to utilize their benefits effectively. 
• Coordinate open enrollment periods for clients, including preparing communications, scheduling meetings and facilitating the enrollment process for employees. 
• Ensure the clients’ benefits plans comply with relevant regulations such as HIPPA, ERISA, COBRA and ACA. Help clients stay compliant with all required reporting and documentation. 
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.

Requirements

• High School diploma or equivalent; Associate degree in business or related field preferred.  
• 5-7 years experience in account management or client service within the insurance industry, specifically focusing on employee benefits. 
• Active NM Life & Health License
• Familiarity with benefits administration software such as Employee Navigator or other platforms. 

Knowledge, Skills and Abilities:

• In-depth knowledge of employee benefits programs, including health, dental, vision and life plans, as well as knowledge of compliance and regulatory requirements (HIPPA, ERISA, ACA). 
• Ability to analyze benefit plans and recommend improvement that align with client needs. 
• Possess supportive and responsive manner with internal and external customers.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy. 
• Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.
• Possess a sense of urgency and follow up skills. 
• Ability to identify and solve issues without direct supervision. 
• Ability to interact and maintain good working relationships. 
• Ability to work effectively in a team environment while supporting Producer and other internal stake-holders.
• Maintain confidentiality of all information related to clients, customers, employees, carriers, or as ap-propriate, other information.
• Strong computer and data entry skills with proficiency, including Microsoft Office Suite, agency management systems, rating tools, and carrier website navigation. 

Salary : $60,000 - $75,000