Call Center Team Lead

Description

Berger Transfer & Storage, Inc is a leading provider of relocation, distribution, and warehousing services. Founded in 1910, Berger has been providing moving and storage services to individuals and businesses for over 100 years! Berger is a proud agent of Allied Van Lines with 16 locations throughout the U.S.

Berger Transfer & Storage, Inc is growing and that means new career opportunities! Join us and be part of an iconic family of companies with a great culture, unmatched co-worker camaraderie and plenty of development opportunities! At Berger, our top priority is having employees who can live up to the demanding expectations of our customers and markets. We believe our employees, who bring their hard work and dedication each and every day, are the source of our strength and success. Our ideal candidate will have an immediate connection to Berger’s Mission Statement of helping every customer to have a positive, memorable experience, as well as embodying our vision and values. Candidates who connect through positive and respectful interactions, and strive to be open, honest and fair will be at the top of our list.

We are seeking a CALL CENTER TEAM LEAD to join our team in Roseville, Minnesota! Our Call Center is an integral piece of the Berger team as they are the first point of contact for our potential customers. While their main task is scheduling survey appointments, they are also tasked with using their experience to provide insight to potential customers and provide them with a positive, memorable experience.

Responsibilities for our Call Center Team Lead include but are not limited to:

• Follow procedures and processes for answering phones and interacting with customers to provide each prospective customer with a positive, memorable experience;
• Be the first point of escalation for questions and issues that arise from the Call Center Representatives
• Assist with Setup of New Salespeople
• Assist Director of Consumer Sales with regular reporting
• Have complete knowledge of processes and be able to assist Call Center Representatives with:
• Qualify and follow up on leads from a variety of sources;
• Respond to prospect/customer inquiries and set up sales appointments;
• Interact with operations and team members to collect information to provide excellent customer service
• Maintain current knowledge of industry developments and company initiatives
• Assist terminal locations and marketing with special projects as needed;
• Collaborate with the other members of the inside sales team to help improve scripting, schemes and best practices to optimize efficiency and provide the best customer experience;
• Other duties as assigned by management.
  
  

The successful candidate for this position will share the following knowledge, skills and abilities:

• High School Diploma or equivalent required;
• 1 year customer service experience required (Call Center experience preferred);
• Excellent problem solving, time management and organizational skills;
• Self motivated, with a commitment to provide exceptional customer experience;
• Works well in a team environment or independently with minimal supervision;
• Excellent written and verbal communication skills;
• Working knowledge of Microsoft Office Suite;
• Ability to operate individually, and as a member of a team, with minimal supervision;
• Up to date knowledge of company and industry pricing and guidelines;
  
  

Along with the opportunity to be an agent of change and make your own mark at a great

company with a unique culture, we can we offer you:

• Competitive Pay;
• Medical, Dental & Vision Benefits;
• Paid Time Off (accruing your very first day!);
• 401K;
• Employee Discounts with Best Buy, Verizon, Expedia and more!
  
  

Berger Transfer & Storage, Inc is an Affirmative Action/Equal Opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status or status with regard to public assistance.

Salary Description

$22-$24/hr