Body Shop Manager

Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Benefits:

We offer a generous benefit package including:

• Vacation and PTO time
• Paid Holidays
• 401k with profit sharing
• Medical, Dental and Vision insurance.
• Employee Assistant Program
• FSA and HSA Plans
• Life Insurance
• Opportunities for Advancement
• Paid Training
• Employee Referral Program
• Employee Discount

Location: Bergey's Collision Center, Wrightsville PA

Summary:

Develops business through insurance adjusters, customers, and other sources to assure an adequate sales volume. Provides a reasonable department operating profit, and maintains customer satisfaction standards while controlling expenses. Directs the activities of body shop employees in performing body repairs, including meeting time schedules and productivity levels and maintaining quality standards.

Essential Duties:

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates and monitors the performance of all body shop employees.
• Prepares and administers an annual operating budget for the body shop.
• Directs and schedules the work of all body shop employees.
• Establishes and maintains good working relationships with insurance adjusters.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Implements aggressive marketing plan to increase body shop business.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Gives fair estimates on costs and time required for body work.
• Follows up on parts department orders to ensure parts availability.
• Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Checks quality of completed work.
• Handles customer complaints immediately and according to dealership's guidelines.
• Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly and filed or distributed to the appropriate parties.
• Prepares final billing for completed repair orders.
• Controls accounts receivables for body repair work.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Provides necessary training.
• Ensures that proper safety equipment is available and being used properly.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors the maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Attends managers meetings.
• Maintains professional appearance.
• Other tasks as assigned.

Supervisory Responsibilities:

Body Shop technicians

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Successful completion of pre-employment background checks and drug screening

Bergey's is an Equal Opportunity Employer.