What are the responsibilities and job description for the Service Manager - Berglund Luxury Lynchburg position at Berglund Automotive?
Description of the role:
The Service Manager, specializing in imports, with a strong background in dealership service management will oversee the daily operations of multiple brands. This role is responsible for ensuring the highest standards of customer service, efficiency, and profitability.
Responsibilities:
- Manage the daily operations of the service department to ensure the operation runs smoothly and meets or exceeds targets.
- Lead, motivate, and support a team of technicians and service advisors.
- Drive the department's financial performance by increasing customer pay, maximizing hours per repair order, and managing inventory efficiently.
- Ensure high levels of customer satisfaction by addressing customer concerns, resolving issues, and maintaining strong relationships.
- Collaborate with parts and sales departments to streamline operations and communication.
- Implement and enforce company policies and procedures.
- Train and develop service department staff.
Requirements:
- Prior experience as a Service Manager in an automotive dealership.
- Technical proficiency and understanding of import vehicles.
- Strong knowledge of automotive service processes and procedures.
- Excellent leadership skills to motivate team and maintain a positive work environment.
- Strong problem-solving and decision-making abilities.
- Detail-oriented with a focus on quality and efficiency.
- Proficiency with computer systems and service management software.
Benefits:
- Competitive compensation package.
- Opportunity for career growth and advancement within the company.
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Paid vacation and holidays.
- Employee discounts on vehicle purchases, parts, and service.
About the Company:
Berglund Automotive is a trusted name in the automotive industry, with a reputation for exceptional customer service and high-quality vehicles. With dealerships located throughout the Lynchburg area, we offer a diverse range of new and used vehicles, as well as comprehensive automotive services. Our team is dedicated to providing an outstanding experience for our customers and maintaining our position as a leader in the automotive market.
Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
