What are the responsibilities and job description for the Service Advisor position at Berglund Chevrolet?
Berglund Auto Group is a family-owned auto group of new and used car dealerships serving Roanoke, Salem, Lynchburg, and Bedford. Our full-line car dealerships offer new and used cars for sale, auto financing, affordable car service and genuine car parts and accessories. Berglund Chevrolet is looking for a person who is very customer service oriented, someone who is self-motivated and able to assist with our customer's automotive needs. Berglund Automotive is a large dealer group with opportunities of advancement. If you feel that you possess these qualities, please apply below!
WE OFFER:
- Excellent growth potential with growing organization
- Life, Disability, & Health Insurance
- 401K
- Paid Vacation
- Personal time
- Employee discounts on products and services
RESPONSIBILITIES:
- Greet customers promptly.
- Obtain customer and vehicle information.
- Clearly report all vehicle symptoms as described by the customer.
- Determine and recommend needed maintenance base on age, mileage and history of vehicle.
- Prepare a complete and accurate estimate of cost for labor and parts.
- Establish follow up time.
- Monitor the progress of each vehicle throughout the day and updating customers frequently.
- Verify that the final invoice reconciles with the work performed on the repair order.
- Explain all completed work and charges to customers.
REQUIREMENTS:
- Proven record of achieving exceptional Customer Satisfaction
- Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus but not required.
- Above average energy level
- Desire for a long-term career with a growing organization
- Personal and professional integrity
- Good driving record
Service, Service Advisor, Service Sales, Automotive, Auto, Chevy, Chevrolet
