What are the responsibilities and job description for the Ford Service Advisor position at Berglund Ford Mazda?
Berglund Ford Salem is looking for a stellar automotive service advisor. Our service Department continues to grow and we are seeking fun and energetic people with a strong work ethic to join our team. We provide a positive culture and the opportunity to work in a professional environment.
We are a very busy dealership with steady workflow and an experienced service team. Our ideal candidate will have excellent customer service skills. Automotive Service Advisor / Writer Experience is a must! Additionally, we offer the opportunity for very competitive income, benefits, and an enjoyable work environment.
WE OFFER:
- Excellent growth potential with growing organization
- Life, Disability, & Health Insurance
- 401K
- Paid Vacation
- Paid Holidays
RESPONSIBILITIES:
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
REQUIREMENTS:
- Proven record of achieving exceptional Customer Satisfaction
- Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
- Above average energy level
- Desire for a long term career with a growing organization
- Personal and professional integrity
- Good driving record
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