What are the responsibilities and job description for the BMW Volvo Mercedes-Benz Service Manager position at Berglund Luxury Auto Lynchburg?
At Berglund Automotive Group we aim to create a challenging and positive work environment that promotes excellence. We empower our staff to provide the best experience possible to our clients. Berglund Luxury Lynchburg is looking for a motivated and passionate candidate to join our store as the Service Manager and lead our growing service department. It will oversee the service department for brands BMW, Mercedes-Benz, and Volvo.
Envision working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on the staff and customer base. Are you ready to jump-start your career and grow with us? If the answer is yes, apply below!
WE OFFER:
- Excellent growth potential with growing organization
- Life, Disability, Dental, Vision, & Health Insurance
- 401K
- Paid Vacation
- Employee Discounts
RESPONSIBILITIES:
- Ensure that customers receive prompt, courteous, and effective service
- Serve as a liaison between service staff and customers
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
- Manage and Hire technicians and service advisors
- Interview and make new hires
- Manage workload distribution
- Control and maintain a high shop productivity rate
- Prioritize required services
- Ensure customer has a positive dealership experience
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Spend quality time building relationships with the customers
- Train advisors on processes
- Coach team on selling
- Obtaining sales and profit objectives
- Maintaining service records
- Aiming to finish in the top of CSI rankings
- Building and maintaining a positive work environment
REQUIREMENTS:
- Technical automotive knowledge
- Demonstrated ability to manage others
- Organized and friendly personality
- Dealership experience preferred
- Ability to lead a team successfully
- Understanding of sales vs. profit
- Comfortable with technology including: DMS, Word, Outlook, Excel, and Teams
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