What are the responsibilities and job description for the Customer Experience Sales Specialist position at Berglund Luxury Auto Lynchburg?
Berglund Luxury Lynchburg is looking for a Customer Experience Sales Specialist with a passion for luxury cars and a talent for providing exceptional service to discerning clients. We are part of Berglund Automotive, a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia.
Job Summary:
As a Customer Experience Sales Specialist, you will be an integral part of our dealership's success. You will be responsible for providing top-tier service to our discerning customers, guiding them through the selection and purchase of luxury vehicles, and maintaining the high standards of our brand.
Benefits:
- High earning commission opportunity!
- Ongoing training and professional development.
- Career advancement opportunities.
- Paid time off after three months.
- Paid holidays.
- Health, dental, vision, life, and disability benefits.
- 401(k) retirement plan.
- Employee discounts on vehicle purchases and service.
Key Responsibilities:
- Welcome and assist customers as they arrive to our luxury showroom with utmost professionalism.
- Develop an understanding of each customer’s vehicle preferences and desires.
- Showcase the features, benefits, and craftsmanship of our luxury vehicle inventory.
- Arrange and conduct exclusive test drives to provide customers with a memorable experience.
- Collaborate with the sales team to meet and exceed sales targets.
- Maintain a thorough understanding of current inventory, pricing, and dealership promotions.
- Contact potential customers by phone, email, and other channels to generate business.
- Follow up with customers to ensure satisfaction with purchase and to build lasting relationships.
- Stay current on industry trends and product knowledge to provide expert advice.
Qualifications:
- Previous experience in luxury sales or service a plus.
- Exceptional interpersonal and communication skills
- Strong negotiation and persuasion abilities
- Self-motivated with a passion for providing excellent customer service.
- Ability to thrive in a fast-paced, team-oriented environment.
- Basic computer literacy and familiarity with CRM software is a plus.
- Valid driver's license and a clean driving record
Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
