What are the responsibilities and job description for the Automotive Internet Manager position at Berglund Luxury Roanoke?
Berglund Luxury Roanoke is looking for a results-driven, customer-oriented person to join our team as the Internet Manager. We are part of Berglund Automotive, a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia.
Job Summary:
As the Internet Manager, you will play a key role in our dealership's success by managing our online presence, responding to internet leads, and ensuring a seamless online-to-showroom experience for our customers. You will be responsible for optimizing our online marketing efforts and implementing strategies to drive traffic to our website and showroom.
Benefits:
- Ongoing training and professional development.
- Career advancement opportunities.
- Paid time off.
- No work Sundays.
- Health, dental, vision, life, and disability benefits.
- 401(k) retirement plan.
- Employee discounts on vehicle purchases and service.
- A positive and collaborative work environment.
Key Responsibilities:
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates, providing exceptional customer service.
- Establish follow-up schedule with sales appointments and with leads that are not ready to make an appointment or a no-show.
- Provide customers with initial product information & direct them to the appropriate dealership resources.
- Present initial financing options based on customer needs.
- Participate in team & process development sessions – keeping positive relationships with teammates, sales teams, and dealership management.
Qualifications:
- Prior sales / customer service experience preferred.
- Prior luxury automotive experience is a plus.
- Excellent communication and customer service skills.
- Attention to detail and organizational skills.
- Strong computer & phone skills (Internet, MS Outlook, CRM).
- Professional.
- Strong work ethic.
- Minimum high school diploma or equivalent required.
- Valid driver's license and a clean driving record.
Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
