Ford Mobile Service Dispatch Coordinator

Bergstrom Ford of Neenah

At Bergstrom Automotive, we’re proud to be Wisconsin’s largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you’re passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!

Key Responsibilities

• Schedule and dispatch Ford Mobile Service technicians based on guest requests, technician availability, and service urgency.
• Communicate effectively with guests to confirm appointments, provide service updates, and ensure a smooth experience.
• Utilize scheduling software to manage technician assignments and track service progress.
• Coordinate with service advisors and technicians to prioritize jobs and maximize efficiency.
• Monitor service vehicle status and ensure technicians have the necessary tools and parts for scheduled appointments.
• Provide administrative support, including processing invoices, maintaining records, and handling guest inquiries.
• Assist in optimizing routes for mobile service vans to improve efficiency and reduce travel time.
• Address any scheduling conflicts or last-minute adjustments while maintaining excellent guest satisfaction.
• Maintain knowledge of Ford service programs and offerings to educate guests when necessary.

Schedule: Monday-Friday shifts ranging 7:00 am to 6:00 pm
Pay starting at $16.00-18.00/hour based on experience a monthly performance bonus. 

Qualifications

• Previous experience in dispatching, scheduling, or a service coordination role preferred.
• Strong organizational and multitasking skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and adapt to changing schedules.
• Proficiency with scheduling software, CRM systems, and Microsoft/Google applications.
• Knowledge of automotive service operations is a plus.
• A commitment to providing an exceptional guest experience.

Our Commitment to You

At Bergstrom Automotive, we value our team members and are dedicated to providing a supportive and rewarding workplace. Here's what you can expect when you join our team:

• Competitive Compensation
• Comprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
• Generous Time Off: Two weeks of PTO starting on your first day (for full-time team members)
• Exclusive Discounts: Save on vehicles, service, and parts
• Financial Security: 401(k) plan with company match (for full-time team members)
• Work-Life Balance: Paid holidays (for full-time team members)
• Wellness Support:
  • Wellness Program
  • Free Team Member Clinic
  • Access to a Free Health Coach
  • Employee Assistance Program
• Team Recognition: Employee Referral Program
• Career Development: Ongoing training and opportunities for growth and advancement

At Bergstrom Automotive, we are committed to fostering a culture where our team members thrive both personally and professionally. Join us and be a part of our dynamic, award-winning team!

Join Wisconsin’s Largest and Most Award-Winning Automotive Group!

Bergstrom Automotive, established in 1982 in Neenah, Wisconsin, has grown to become Wisconsin’s largest automotive group and a top 50 dealer in the United States. With over 2,300 team members across 40 dealerships representing 36 brands in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton, we are proud to deliver exceptional guest experiences every day.

Our team has been consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of the best in the United States. We’ve also earned accolades such as Glassdoor’s “Best Places to Work” award and honors from the Better Business Bureau and Time Magazine.

At Bergstrom Automotive, we are deeply committed to giving back to our communities, supporting local organizations such as Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin.

Join us and be part of a team dedicated to excellence, integrity, and making a difference both on and off the lot!

Salary : $16 - $18