Journeyman Customer Support Help Desk/Computer/Data Entry Operator

SUMMARY

Bering Straits Professional Services, a subsidiary of Bering Straits Native Corporation, is currently seeking a qualified Computer Operator II/ Journeyman Customer Support Help Desk/Computer/Data Entry Operator for a government contract in Macon, GA. The ideal candidate will be capable of performing with minimal supervision; successfully managing task completion within established timelines; effect communicate with the lead and other government personnel; report on task status or process changes and other tasks required within the PWS; able to guide Entry Level operators to identify and follow established procedures; effective usage of independent judgement related to tasks and when engaging the public; effective and timely elevation of issues to Lead Agents.

Computer Operator II operates and monitors computer equipment. Performs routine tasks to maintain computer equipment and their peripherals. Being a Computer Operator II observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned.

• Perform routine tasks, such as backups and data recovery
• Troubleshoot hardware, software, and network issues
• Conduct system updates and patch management
• Ensure data security and integrity
• Maintain documentation of system operations, issues, and resolutions
• Assist with new software and hardware installations
• Ability to work as a team to accomplish tasks.
• Ability to create and optimize written procedures
• Showcase sound judgment, curtesy, and helpfulness when interacting via telephone or email
• Ability to use copy machines, read written instructions and reproduce paper documents according to instructions.
• Demonstrate expertise in data entry, utilizing ticketing systems experience is preferable.

QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required (Minimum Necessary) Qualifications

• High School Graduate or Equivalent
• 1 year of relevant service desk support experience
• Experience in handling customer satisfaction issues
• Experience in reviewing data to identify trends and issues.
• Ability to perform routine printer maintenance includes lifting boxes of paper less than 50 pounds, loading paper into printing machines, changing the toner, and calling the appropriate printer service technician for machine service and repair as needed

Knowledge, Skills, Abilities, and Other Characteristics

• Working knowledge of Windows-based computers.
• Working knowledge of Microsoft suite, especially MS Word, MS Excel, and Adobe.

Preferred

• N/A

NECESSARY PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.

DOT COVERED/SAFETY-SENSITIVE ROLE REQUIREMENTS

• This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions.
• This position does perform DOT “safety-sensitive” functions (as defined under 49 CFR Part 40) and is subject to all federal requirements related to Department of Transportation requirements for those performing, or on-call to perform, “safety-sensitive” functions. Employees must provide a valid Commercial Driver’s License (CDL) and Medical Examiner’s Certificate (MEC).

WORK ENVIRONMENT

Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job.

The job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily in a modern office setting.

SUPERVISORY RESPONSIBILITIES

• No supervisory responsibilities.

ADDITIONAL QUALIFYING FACTORS

As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain the appropriate clearance levels required and be able to obtain access to military installations.

Shareholder Preference

BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender, or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

Equal Opportunity Employer/Veterans/Disabled

We participate in the E-Verify Employment Verification Program. We are a drug free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)