IAED-CERTIFIED TELECOMMUNICATOR

GRADE: Telecommunicator II-III*

FLSA STATUS: Non-Exempt

LOCATION: MARTINSBURG, WV

JOB TYPE: Full-Time

SCHEDULE: 12-hour shifts, schedule varies

• Starting grade and salary within the grade is commensurate with education, certification, and experience.

SUMMARY OF WORK:
Our Emergency Communications Center is seeking dedicated individuals to join our team full-time as Certified Emergency Telecommunicators. The role of Certified Emergency Telecommunicator is an essential part of our team and is reserved for individuals with experience and a proven track record in Emergency Communications. We pride ourselves on providing top-tier services to our community and expect such service from our telecommunicators. Emergency Communications is a vital link between individuals in distress and emergency responders, our team plays a crucial role in ensuring swift and effective responses to emergencies of all kinds.

ESSENTIAL TASKS:

• Receives all 911 calls for Berkeley County.
• Refers non-emergency requests to the correct telephone number.
• Receives reports of fire, medical, and police emergencies and utilizes Computer-Aided Dispatch (CAD) to process the information while providing rapid delivery of emergency services.
• Provides emergency medical, fire, and police Pre-Arrival and/or Post-Dispatch instructions over the telephone.
• Records a daily log of 911 calls and utilizes Computer Aided Dispatch (CAD)
• Maintains records of fire, EMS, and law enforcement activity.
• Operates various types of communications equipment and software in a calm and competent manner including computer telephony integration and criminal information database systems, protocol, mapping software, Telecommunications Device for the Deaf (TDD), etc.
• Assists with compilation of various reports and statistical data as required or upon request.
• Receives calls related to after-hour public works matters and notifies appropriate supervisors.
• Performs related work as required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent keyboarding and spelling skills.
• Basic computer and data processing skills.
• Must be intuitive to computer software, experience in Department's Computer Aided Dispatch (CAD) System is preferred.
• Ability to remain calm, in an extremely stressful environment.
• Ability to get along with, and to successfully communicate with co-workers, the public, and media representatives.
• Ability to work both independently and as part of a team.
• Ability to accurately read maps and to give directions.

MINIMUM EDUCATION AND EXPERIENCE QUALIFICATION:

• High School Diploma or equivalent.
• Prior completion of a forty (40) Hour "Basic Telecommunicator Training Course".
• Currently Certified in International Academy of Emergency Dispatch Emergency Medical, Fire & Police Dispatch.
• At least one year of prior experience as an emergency telecommunicator.

**Comparable training and experience may be substituted for the minimum qualifications**

Criminal records check and detailed background investigation will be included as a pre-employment contingency.

SPECIAL REQUIREMENTS:
1. Possession of a valid Driver's License.
2. Subject to random drug testing.
3. Some schedule flexibility will be required occasionally.

PHYSICAL REQUIREMENTS:
Must have the use of sensory skills to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see (does not suffer from color blindness), read, talk, hear, handle or feel objects and controls.

Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, personal computer, calculator, copier, and fax machine. Some standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, and handling, pushing, and pulling.

NOTE: Hearing tests are included in pre-employment physicals and will be given to employees in this classification on a regular basis.

BERKELEY COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER:
The Berkeley County Commission provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.