Front Desk/Concierge

BERKELEY HALL CLUB, INC.

POSITION: Front Desk/Concierge (Part-time)

REPORTS TO: Concierge and Cottage Services Manager

EXEMPT/NON-EXEMPT: Non-Exempt

SUPERVISES EMPLOYEES: No

Club Description:

Berkeley Hall Club, a distinctive private golf community edged on the banks of the pristine Okatie River in Bluffton, South Carolina – the heart of the coastal Lowcountry – a world with a casually inviting and active lifestyle that sets the standard for all private communities. Just minutes from Hilton Head Island, our 980-acre property is unique among top private golf communities. With two world-class Tom Fazio courses and a stunning Jeffersonian-style clubhouse that form the “Core of the Community,” our two walkable classic courses feel more like a golf retreat, with beautiful lagoons and majestic live oaks.

BHC Honors:

· Platinum Clubs of America

· Platinum Clubs of the World

· Distinguished Club Award

· Best Residential Courses-North & South Course - Golfweek

· Top 100 Golf Communities - Travel Leisure

· Top 100 Premiere Properties – Links Magazine

PURPOSE CONCIERGE/FRONT DESK:

The Front Desk/Concierge plays a key role in creating exceptional experiences for the members and guests of Berkeley Hall Club. As the first point of contact, both in person and over the phone, you will provide outstanding service by managing reservations, assisting with event coordination, and ensuring that the Club’s facilities and services meet the highest standards. Your role is essential in fostering a welcoming, efficient, and professional environment, making each interaction memorable. You will be responsible for managing the Golf Cottage Rental Program, supporting the day-to-day operations, and helping to maintain the overall charm and excellence that Berkeley Hall Club is known for.

What You’ll Be Doing: :

As our Front Desk Concierge, you’ll be the friendly face (or voice!) of the Club, creating amazing experiences for our members and their guests. You’ll wear many hats—from answering phones to ensuring cottages are picture-perfect. Here’s a sneak peek at your daily duties:

• Golf Cottage Guru: Help manage the Golf Cottage Rental Program and ensure cottages are in top-notch shape.
• Event Support Superstar: Assist in getting members excited for social events and help with communication and marketing efforts.
• Reservation Rockstar: Take reservations for everything from cottages to River Park activities, dining, and special events.
• Customer Service Champion: Help members with dining, transportation, and local reservations, whatever they need to make their day special.
• Behind-the-Scenes Helper: Assist with club mail, faxes, packages, and always be in-the-know about daily activities and events.
• Phone Etiquette Pro: Greet callers with a smile and provide top-tier customer service, ensuring every call is answered promptly and accurately.
• Bonus Responsibilities:
• Occasionally inspecting public areas and rental cottages for perfection.
• Run the night audit and help with any maintenance issues that pop up.
• Works with Housekeeping organizing the cleaning of all golf cottages

EDUCATION AND EXPERIENCE:

• A high school diploma (or equivalent).
• Attention to detail and a passion for perfection.
• Intermediate computer skills—if you can rock MS Word, Outlook, and Excel, you're golden.
• Strong communication skills, both verbal and written.
• Excellent customer service skills—every member and guest is VIP!

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change; e.g., emergencies, rush jobs, changes in personnel, workload, technological developments, etc.

JOB TYPE: Part-time 16-24 hours/ week

PAY: Salary is open and commensurate with qualifications and experience.

BENEFITS:

Part-Time:

Retention Bonus for every year worked starting at $250

401K match plan

Free lunch meal while working

Golf privileges (on select days) and Pro Shop discounts

Other Perks:

Referral Bonus

Experience Expert Recognition Program

Service Awards

Employee Celebrations

Join Our Esteemed Team at Berkeley Hall Club!

At Berkeley Hall Club, we pride ourselves on providing exceptional service in a refined atmosphere. If you have a passion for hospitality and an appreciation for the finer things in life, we invite you to apply to become a part of our distinguished team.

Why Join Us?

• Exclusive Environment: Work in a premier setting that values tradition and excellence.
• Passion for Golf: Immerse yourself in a community that shares your enthusiasm for the game.
• Career Growth: Opportunities for professional development and advancement within the club.

If you’re ready to bring your skills and passion to Berkeley Hall Club, we’d love to hear from you! Apply today and help us continue to create memorable experiences for our members and guests.