What are the responsibilities and job description for the Workplace Services Associate position at Berkeley Research Group, LLC?
Position Summary:
The Workplace Services Associate position will provide front office operations support to the New York office. This is a hands-on role providing general administrative and customer service support to internal and external clients. This position reports to the on-site Workplace Services Manager, Office Director(s), and Regional Workplace Services Director.
Job Responsibilities Include the Following:
Guests
- Greet visitors, offer beverages, promptly notify the appropriate person, and escort as needed.
- Answer phone and assist callers as needed.
- Assist employees with the use of OfficeSpace hoteling reservation tool for space management purposes.
- Maintain a clean and professional reception area.
Security and Safety
- Maintain security by monitoring the reception area and entry requests via video controls on secondary floors.
- Enter visitor information into building a security system.
- Manage guest badge program for visiting employees.
- Understand the Emergency Response Plan and monitor the office for compliance.
Office Maintenance
- Receive and respond to reports from staff related on building issues – i.e. office hot/cold.
- Enter building work orders into the ticketing system and follow up to ensure resolution.
- As needed, troubleshoot malfunctioning office equipment and coordinate with Workplace Services Associate or Manager to resolve.
Conference Rooms
- Manage conference room schedules and resolve conflicts as they arise.
- Act as on-site resource for conference room technology troubleshooting, including being well versed in Microsoft Teams and other video conferencing tools.
- Assist with resetting conference rooms after meetings as needed which includes, but is not limited to, moving tables and chairs, adjusting cables, and replenishing supplies.
Mail
- Coordinate outgoing FedEx and courier services.
- Schedule timely pick up of courier packages or deliver to closest drop-off locations.
- Maintain a log of incoming packages and notify the recipient once the package has arrived.
Meetings and Events
- Assist the Workplace Services Manager in organizing meetings and events, including placing orders for regular meetings, arranging catering, and helping with setup and teardown logistics for special events.
Kitchen
- Assist with maintaining the kitchen area near reception according to the established schedule.
Keys
- Assist the Workplace Services Manager in maintaining inventory of office keys.
Other
- Assist with completing reproduction projects in a timely and accurate manner as need which may include binding and indexing.
- Other duties and projects assigned by the Office Director, Workplace Services Manager, or Regional Workplace Services Director.
Qualifications
Education: High School diploma or equivalent
Experience
- Minimum of three years’ experience in a professional service environment, preferably consulting or legal, with an emphasis on customer service.
- Proficient with Microsoft Office Suite and strong background operating all office equipment such as copiers, printers, fax, and postage machines.
Skills
- Provide exceptional client service to visitors, candidates, and employees always with a positive and professional approach.
- Be a creative problem solver, work both independently, and as a member of a team.
- Observant personality with the ability to notice the needs of the office and staff.
- Exhibit strong attention to detail, ensure assignments are completed thoroughly, and effectively manage multiple tasks in a fast-paced, dynamic environment.
- Interact with and maintain open communication and good relations with office personnel, as well as work well and remain calm in pressure situations, such as tight time constraints.
- Strong organizational skills with the ability to manage inventory and maintain the organization of storage spaces.
- Technically savvy with the ability to quickly learn new software systems.
- Flexibility and willingness to occasionally work overtime is required.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to touch, handle, or feel and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Salary Range: $55,000-$75,000
Candidate must be able to submit verification of his/her legal right to work in the United States, without company sponsorship.
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Salary : $55,000 - $75,000
