Demo

Service Desk Agent

Berkheimer Tax Innovations
Bangor, PA Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/4/2025

JOIN OUR GROWING TEAM & START YOUR CAREER WITH THE LARGEST TAX COLLECTOR IN PENNSYLVANIA!

BERKHEIMER TAX INNOVATIONS IS NOW HIRING INBOUND CUSTOMER SERVICE REPRESENTATIVES IN BANGOR, PA!

  • Train Onsite- Hybrid Work from Home after Training
  • Do you like to be challenged and learning new things? Are you someone who enjoys helping others and problem solving?Come join Berkheimer Tax Innovations' Customer Service team in Bangor, PA! Tax experience is not required - We will train you!

WHAT YOU'LL DO :

As an Inbound Customer Service Representative , you will enjoy finding solutions to better serve our taxpayers, by quickly answering inbound phone calls, researching and problem solving.

Responsibilities include :

  • Answer phones in a busy call-center environment
  • NO COLD CALLING!
  • Maintain positive & timely communication with customers
  • Use problem solving skills to answer difficult taxpayer inquiries
  • Exhibit patience & understanding when handling taxpayer issues
  • Navigate & research between numerous accounts & software programs
  • Meet personal, company, & client production goals
  • SCHEDULE LOCATION :

  • Start Date : February 10, or SOONER!
  • Full-time schedule
  • Monday - Friday, 8 am - 4 : 30 pm

  • No weekends!
  • On-site in our Bangor, PA office
  • Once released from initial trainings (~4 months), hybrid (office / remote) work environment is available for this position as business needs dictate and if performance is maintained

    PAY BENEFITS :

  • 15.20 / hour monthly bonus opportunity on top of hourly rate!
  • NEW HIRE BONUS!
  • On the job, paid training to help you succeed
  • Medical, Dental, Vision & Life Insurance
  • Paid Holidays, Vacation, Sick, and Personal Time
  • Wellness Program including physical, emotional, and financial wellness
  • 401(k) with Profit Sharing
  • Employee Assistance Program
  • Voluntary Benefit Plans
  • FSA & HSA Options
  • Casual business work environment
  • High School Diploma or equivalent
  • Minimum 1-3 months related experience and / or training
  • Excellent attitude
  • Computer and keyboarding skills
  • Willingness to learn a wealth of Pennsylvania tax information
  • Prior clerical experience and / or customer service experience is helpful, but not required
  • WHY WORK FOR BERHEIMER TAX INNOVATIONS? You will be part of a company that has been supporting your local communities for over 80 years. The dedication to our communities is just as important as our dedication to our employees! At Berkheimer Tax Innovations you will be a valued member of our team. We provide extensive on-the-job training, a supportive team environment, and resources to contribute to your overall success. Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions are subject to a clean drug screen and successful background check including professional references.

    Compensation details : 15.2-15.2 Hourly Wage

    PId1a3836df839-31181-36362315

    Salary : $15

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Service Desk Agent?

    Sign up to receive alerts about other jobs on the Service Desk Agent career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $35,979 - $45,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $73,496 - $93,409
    Income Estimation: 
    $94,538 - $119,494
    Income Estimation: 
    $101,493 - $142,466
    Income Estimation: 
    $152,615 - $211,890
    Income Estimation: 
    $94,700 - $117,561
    Income Estimation: 
    $94,700 - $117,561
    Income Estimation: 
    $117,813 - $152,327
    Income Estimation: 
    $116,747 - $155,141
    Income Estimation: 
    $152,615 - $211,890
    Income Estimation: 
    $120,877 - $156,226
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Berkheimer Tax Innovations

    Berkheimer Tax Innovations
    Hired Organization Address Bangor, PA Full Time
    START YOUR NEW YEAR WITH A NEW CAREER HERE AT BERKHEIMER! Berkheimer Tax Innovations, a successful Pennsylvania tax coll...
    Berkheimer Tax Innovations
    Hired Organization Address Bethlehem, PA Full Time
    BerkOne's mission is to provide clients with customized and efficient back-office services, enabling them to not only fo...
    Berkheimer Tax Innovations
    Hired Organization Address Bethlehem, PA Full Time
    BerkOne's innovative workforce takes pride in developing highly creative solutions for our customers' most vexing busine...
    Berkheimer Tax Innovations
    Hired Organization Address Bangor, PA Full Time
    START YOUR NEW YEAR WITH A NEW CAREER HERE AT BERKHEIMER!Berkheimer Tax Innovations, a successful Pennsylvania tax colle...

    Not the job you're looking for? Here are some other Service Desk Agent jobs in the Bangor, PA area that may be a better fit.

    Sr. Service Desk Agent

    CGS Federal (Contact Government Services), Allentown, PA

    Service Desk Agent

    CGS Federal (Contact Government Services), Allentown, PA

    AI Assistant is available now!

    Feel free to start your new journey!