Director, Optimization

Company Details

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60 operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “ What’s Next ” in our industry and beyond.

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.

Berkley Technology Services: Right Team, Right Technology, Simple and Secure.

The Company is an equal employment opportunity employer.

Responsibilities

The Director, Optimization will partner with leaders and teams across the WRB enterprise to identify and execute upon process improvement opportunities to deliver value to end customers aligned with system transformation efforts. This position requires a proactive individual with expertise in process optimization, insurance and change management principles. The Director, Optimization will be a trusted partner who drives transformational change through innovative and world-class process improvement techniques.

Process Development And Optimization

• Lead the development and implementation of an Optimization Phase framework for large software implementations.
• Utilizes knowledge of customers, products, processes and Continuous Improvement expertise to analyze business problem(s) and determine the best methodology to resolve existing process gaps.
• Leverage process tools such as process charts, tables, value stream mapping and workflow diagrams to assist in analyzing problems and developing solutions.
• Conduct post implementation evaluation of the implemented business improvement processes and track the key deliveries, KPIs/measurements/controls to demonstrate sustainable efficiency & effectiveness
• Provide continuous monitoring and management reporting of ongoing process improvements initiative/projects progress and status.
• Assembles key participants, leads, subject matter experts and facilitates cross-functional, collaborative teams in process improvement initiatives using business process and change management standards to optimize the overall efficiency and effectiveness of the process.
• Develops and implements an end-to-end process improvement methodology (playbooks, toolkits, frameworks etc.) and reusable process libraries.
  
  

Change Management Support

• Collaborate with change management teams to ensure alignment between process improvements and change strategies.
• Assist in the development of change management plans and communication strategies.
• Provide guidance and support to employees navigating through change, including coaching and troubleshooting.
  
  

Qualifications

Basic Requirements:

• Extensive experience in designing and implementing change management or operational excellence frameworks within large organizations.
• 10 years of experience in process development, instructional design, or change management.
• Solid knowledge and demonstrated use of LEAN Six Sigma, statistical analysis, industry standard tools (SIPOC, DMAIC, VOC, Process Mapping, Process Requirements) and process management principles
• This role will require travel of up to 50% throughout the United States to our operating units
• Ability to interact with diverse technical and non-technical groups in a matrix organization, spanning all organizational levels including collaboration across business and IT disciplines to achieve results
• Prior experience in technology implementation; familiarity with Guidewire is a plus
• Excellent analytical and problem-solving skills, with the ability to translate complex concepts into actionable steps.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
• Understanding of change management principles and methodologies.
• A degree or equivalent, preferably Computer Science, Engineering, Business, Economics, or related discipline
  
  

Additional Company Details

We do not accept unsolicited resumes from third party recruiting agencies or firms.

Sponsorship Details

Sponsorship not Offered for this Role