What are the responsibilities and job description for the Billing and Customer Support Analyst position at Berkley?
Company Details
At Berkley Program Specialists, we are dedicated exclusively to program business and excel at partnering with program administrators who possess significant underwriting expertise for homogeneous, niche classes of business. We enjoy the strength and stability that comes with being a Berkley Company and underwrite our programs through our member insurance companies, which are A (Superior), Financial Size Category XV, by A.M. Best.
Responsibilities
We're seeking a detail-oriented individual with exceptional customer service skills and a minimum of two years Account Receivable and Client Support experience. This role will monitor accounts receivable, track outstanding balances, and ensure timely payments. Proficiency in Direct and Agency Bill procedures is highly preferred. If you embody a collaborative and proactive mindset, strong organizational skills, the ability to prioritize and multitask, and exhibit superior written and verbal communication, this could be the role for you. Typical responsibilities include:
- Responsible for accounts receivable functions including, but not limited to, pay plan changes, installment adjustments and payment application
- Respond to client inquiries regarding invoices and billing issues, providing clear and timely information
- Submit collections, manage Direct Bill aging and perform write-offs
- Perform balancing and reconciliations between A/R and G/L, as directed
- Ensure data integrity and accuracy in all billing processes
- Analyze billing processes, identify areas for improvement, and implement changes to enhance efficiency and accuracy
- Comprehend and execute assigned job functions under general supervision of the Business Services Manager
- Assist with additional tasks and/or projects as assigned by Business Services Manager
Regular and predictable attendance
Other Duties as assigned
Qualifications
- High school diploma or equivalent
- Completion of advanced accounting courses desired
- 2-4 years related experience Insurance accounting experience is essential
- Advanced knowledge of Microsoft Office suite (Excel, Outlook, Word, etc.)
- Overall knowledge of accounting with two years prior account receivable and client support experience required
- Superior communication skills (verbal and non-verbal)
- Proven ability to organize, multi-task and prioritize workload, while maintaining a high degree of accuracy
- Ability to quickly investigate and resolve issues
- Insurance industry knowledge is beneficial
- General accounting principal knowledge is advantageous
Sponsorship Details
Sponsorship not Offered for this Role
