Casualty Claim Specialist

Company Details

 

Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.

 

Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.

 

The company is an equal opportunity employer.

Responsibilities

We have an opportunity for a Casualty Claims Specialist to join our Berkley One team! This role requires deep, proven Casualty claim experience. You will be responsible for the oversight of and direct handling of certain significantly high value & complex casualty claims, as well as providing guidance on large losses exceeding adjusters’ authority.  You will work in collaboration with the VP of Casualty Claims and the Chief Claims Officer to provide guidance to front line claim handlers on large losses.

 

We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!   

 

Key functions include but are not limited to:

• Develop and execute strategy to manage casualty claims of significantly high or complex nature including operational models, workflows, KPI’s, service metrics, and processes that are responsive to customer needs and effectively and proactively resolve claims in the most expedient and efficient manner
• Responsible for management and direct handling of certain high value and complex casualty claims
• Oversight and strategy for large losses, unique and complex coverage questions, and collaboration on individual complex losses
• Responsible for litigation management strategy including litigation handling best practices, panel counsel selection and vendor management, and litigation expense management strategies
• Expert on matters relating to broad industry trends & developments with potential to impact the book of business and sharing that knowledge up and across the organization
• Responsible for identifying technical training needs of staff who handle large, high value and complex casualty claims; create and deliver technical training using a variety of internal, external, or vendor resources
• collaborate with other leaders including Underwriting, Product, and Distribution colleagues to grow a sustainable profitable book of business 
• Other duties as assigned

Qualifications

• Bachelor's Degree or equivalent experience; JD preferred, but not required
• 10 years of casualty claims handling and/or claims litigation experience
• 5 years of leadership experience
• Incredible empathy and understanding of the needs of customers, both insureds and their agents alike; you will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience
• Exceptional oral and written communication skills; your communication style is flexible to the situation; you communicate clearly and with a purpose
• Calm under pressure; you have excellent organizational and negotiation skills, integrity, and great follow-through on tasks; you are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
• You have a strong sense of accountability, fun and adventure
• Natural curiosity; you love learning how things work and you are always looking for innovative improvements
• Collaborative, you will coordinate with and be a resource for multi-line adjusters and Claims managers on APD-related files. you will also actively participate on CAT duty when needed and assist in auto claims assignments
• Country-wide travel as needed for large loss claim handling or litigation requirements; and to facilitate staff, vendor, insured, and broker relations
• Agile learner who can quickly absorb information and apply it to current business situations

 

Additional Company Details

We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role