Claims Associate

Company Details: Responsibilities:

• Act with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
• Update appropriate parties as needed, providing new facts as they become available and explaining impact of those facts upon the liability analysis and settlement options.
• Collaborate with vendors to ensure timely appraisal and evaluation of damages.

• Analyze coverage by applying policy information to facts or allegations of each loss.
• Communicate coverage decision to insured and stakeholders and update coverage analysis as new facts warrant it.
• Ensure compliance with jurisdictional requirements, including timeliness of communicating coverage disposition.

• Maintain discipline in securing and updating information throughout the life of the claim.
• Ensure data is complete and complies with statutory requirements for reporting.

• Establish and maintain appropriate initial, subsequent loss, and expense reserves. Ensure supporting rationale for each reserve is documented within the electronic claim file.
• Act with urgency in collaborating with internal stakeholders regrading significant changes within claim reserving.

• Directly investigate each claim through prompt and strategic contact with appropriate parties including policyholders, witnesses, claimants, law enforcement agencies, agents, medical providers, and technical experts to determine the extent of liability, damages, and contribution potential.
• Interview witnesses and stakeholders. Take recorded and/or written statements when appropriate.
• Evaluate all claims for recovery potential. Directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

• Utilize diary management system to ensure all claims are handled timely and in compliance with jurisdictional requirements and Company guidelines.
• Collaborate with external vendors, e.g., appraisers and independent adjusters.
• Manage total loss claims process including vehicle appraisal procedures, diminished value, vendor networks, subrogation demands, salvage procedures and heavy equipment appraisals.

Qualifications:

• Excellent interpersonal and communication skills.
• Strong problem-solving and organizational skills.
• Computer proficiency, including working knowledge of Microsoft Office products.
• Previous experience in customer service role, or a related field, is preferred but not required.
• Willingness to learn and expand knowledge.
• Position will require that Claims Technician obtain independent adjuster’s licenses for all states that have requirement, including but not limited to: AL, CT, GA, FL, ME, MS, NY, NC, SC, TN, TX. Licenses must be obtained within 90 days of hire and require course work, testing, and background checks that may include fingerprinting.

• College degree preferred or equivalent work experience.

Additional Company Details: www.berkleysmallbusiness.com The Company is an equal employment opportunity employer. We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Additional Requirements: Travel: Business related travel as required (estimated less than 5% of time).