What are the responsibilities and job description for the Claims Representative Trainee position at Berkley?
Company Details
Berkley North Pacific is rooted in the Pacific Northwest offering personalized commercial insurance solutions through collaborative efforts for ultimate customer experience. We do this by empowering our people and being 100% customer obsessed. Additionally, we offer the reassurance to our customers that their insurance investment is sound, as we are backed by the resources of a Fortune 500 company, W. R. Berkley Corporation.
At BNP we believe in our core values of Integrity, Ownership, Collaboration, and Innovation. We recognize our employees for their outstanding performance in establishing a workplace where employees can thrive, enjoy their work, and help our company grow.
This role will be based in our Meridian, ID office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.
The Company is an equal employment opportunity employer. #LI-AV1 #LI-HYBRID
Responsibilities
In this entry level role as a Claims Trainee, you’ll have the opportunity to join a dynamic team and kickstart your career in the insurance industry! You will investigate and resolve non-injury, auto physical damage, commercial vehicle and property damage claims. You’ll learn job excellence and key technical claims capabilities:
- Examine policies, contracts, and claim forms to determine coverage.Investigate losses, evaluate exposures, establish accurate reserves, and negotiate settlements on high-frequency, low-severity claims.
- Enter recovery checks into the claims system and review them monthly.
- Correctly enter claim data into claim systems for documentation purposes.
- Obtain information to set up and create new claims and monitor vendor claim setups.
- Obtain required state adjuster licensing.
This role offers a fantastic opportunity for growth and development in a supportive and collaborative environment.
What you can expect:
- Culture of innovation, teamwork, supportive colleagues, and leaders willing to invest in talent
- Internal mobility opportunities
- Visibility to senior leaders and partnership with cross functional teams
- Opportunity to impact change
- Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education
We’ll count on you for your:
Communication
- Provide exceptional customer service and assistance while handling incoming/outgoing correspondence and communications.
- Answer general calls for the claims department, assisting callers or directing them to the appropriate claims staff.
- Resolve insured, broker, and claimant inquiries with exceptional customer service.
Customer Focus & Team Work
- Collaborate with other departments on claim files in subrogation, special investigation, and salvage recovery.
- Work closely with internal and external customers to ensure prompt, courteous, and accurate service.
Flexibility
- Handle special projects and tasks as assigned.
- Engage in training opportunities for claim handling, including general liability, bodily injury, property, and litigated claims.
Delivering Results
- Issue accurate payments within established authority levels.
- Re-evaluate exposures and reserves during the life of the claim.
- Perform organizational functions for the claims department, including entering data for coding claims, reserving, loss, and expense payments.
Qualifications
What You Need to Have:
- Bachelor’s degree or two years related experience and/or training, or an equivalent combination of education and experience.
- Ability to work in a fast-paced, decision-oriented environment.
- Strong time management and organizational skills with the ability to manage multiple tasks.
- Accuracy and attention to detail.
- Ability to meet all established deadlines.
- Flexible team player.
- Ability to communicate with a high level of professionalism with internal and external customers.
What Makes You Stand Out:
- Bachelors degree highly desired
- Customer service obsessed with a focus on innovation.
- Ability to negotiate effectively.
- Pursuit of advanced insurance education (e.g., AIC, AINS, CPCU, etc.).
Additional Company Details
We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Sponsorship Details
Sponsorship not Offered for this Role
