What are the responsibilities and job description for the Financial Services Operations Leader position at Berkshire Bank?
About the Role:
This leadership position is responsible for driving business growth, improving customer satisfaction, and ensuring operational efficiency. The ideal candidate will possess excellent communication, leadership, and problem-solving skills.
Main Responsibilities:
- Client Service and Sales: Develop and implement strategies to improve customer satisfaction and drive sales growth.
- Team Management: Lead, coach, and develop staff to achieve business objectives.
- Operational Efficiency: Analyze and improve branch operations, manage cash levels, and maintain compliance with regulatory requirements.
Requirements:
- Proven track record in retail banking or a related field
- Excellent leadership, communication, and problem-solving skills
- Ability to analyze data and make informed decisions
