What are the responsibilities and job description for the Aerial Adventure Park Guides position at Berkshire East Ski Resort?
Provide instruction and guidance for guests using the Aerial Adventure Park.
Essential Duties and Responsibilities:
- Greet guests and provide them with general course information & direction.
- Check guests to ensure waivers are signed & tickets are purchased.
- Familiarize guests with the safety equipment used on the course.
- Observe and assist guests as they maneuver throughout the attraction.
- Verify guests meet the age and weight restrictions of attraction.
- Assess guest age and skill level/ ability and make recommendations.
- Ensure that guests are using equipment properly and safely.
- Monitor ticket times to assure everyone gets allotted time on course.
- Perform retrievals and evacuations when necessary.
- Provide basic first aid care when necessary.
- Perform course and gear inspections and maintain proper documentation.
- Assist with the upkeep of grounds & maintaining park equipment.
- Ensure that all guests have a fun and memorable experience.
- Perform other tasks as assigned by manager.
Minimum Qualifications (Knowledge, Skills, Abilities):
- Skilled in providing outstanding customer service.
- Display good judgment skills in making decisions.
- Must follow company procedures for maintaining a safe workplace.
- Must pay attention to detail and have an extreme dedication to safety.
- Must have a friendly and fun disposition and connect with guests.
- Prior experience working with children helpful.
Core Competencies:
- Decision Making: Use sound judgment to make good decisions.
- Friendly Service: Treat people courteously and respond in a helpful manner.
- Motivation: Maintain and display a high level of energy & enthusiasm.
Physical Demands:
- Must be comfortable working at heights up to 30 feet.
- Must be physically fit and able to lift up to 50 lbs.
- Must be under the maximum course weight requirements of 275 lb.
- Must be able to stand, bend, climb, lift, reach, and pull repetitively.
- Must be mentally attentive and focused at all times.
- Must be comfortable working outside in all weather conditions.
Shift Requirements:
- Weekend and holiday mandatory.
- May cover shifts for both attractions, Aerial Adventure Park and Tree House Trail.
Age Requirements:
- Applicants must be at least age 18 for park operator & monitor positions
- Cori background check required prior to being hired.
- First aid & CPR certification preferred.
- Must successfully complete Aerial Park Course training.
- Mandatory 1 day training in June
