What are the responsibilities and job description for the Customer Service Representative 2/Sr Customer Service Representative position at Berkshire Hathaway Energy Company?
BHE GT&S has an exciting opportunity as a Customer Service Representative 2/Sr Customer Service Representative at our Headquarters in Glen Allen, VA.
**Please note before application that this position is analytical in nature and is in no way related to a typical “call center” role.
- This role performs activities to reconcile, review and monitor the activities required to ensure the company's obligation to transport natural gas in the pipeline and store/export liquefied natural gas (LNG) is performed in an efficient, accurate and timely manner.
- Performs advanced level, transactions. Transactions include the monitoring, scheduling, and tracking of shipping schedules, liquefied natural gas inventory tracking, and natural gas deliveries and regulatory filings.
- Provide information reporting in a timely manner for the month end volume accounting reconciliation and various yearly compliance requirements.
- Monitor and assist in customer problem resolution, explain company policies, practices, tariff provision and contractual procedures.
- Participate in specialty projects that require advanced to complex business and or system knowledge and a person that has mastered the more complex natural gas issues.
- Learn and develop tools to monitor the natural gas and liquefied natural gas pricing markets.
- Performs at moderate to advanced level to develop and maintain relationships with liquified natural gas (LNG) and natural gas key customers.
- Position to develop skills to eventually participate in business development strategy sessions, providing new ideas based on expertise learned through the monitoring and tracking of liquefied natural gas (LNG) and natural gas.
- May require some availability outside of normal working hours to monitor and provide information to key internal stakeholders.
- In time of system stress assist with tasks as required. This role participates in select functions at a moderate to advanced level.
- Considerable experience in gas transportation.
- Ability to perform data analysis.
- Ability to define problems, collect data and draw conclusions.
- Ability to communicate effectively, establish rapport and speak persuasively.
- Ability to negotiate problem solutions.
- Effective interpersonal skills.
- Ability to work independently.
- Knowledge of transmission pipeline system, facility operations, tariff provisions and service agreements preferred.
- Knowledge of customer facilities and operations, transportation rules and policies and interconnections preferred.
Education
Bachelor (Typically four years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)
Preferred Degree
Business
Preferred Licenses, Certifications, Qualifications or Standards
NA
Employees must be able to perform the essential functions of the position, with or without an accommodation.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Position descriptions are developed as guides for the employees of BHE GT&S. The management team of BHE GT&S reserves the right to modify job responsibilities and position requirements to meet the corporate business goals and needs.
BHE GT&S is an interstate natural gas transmission and storage company that gives large customers more options in moving gas safely, reliably and efficiently. Headquartered in Richmond, Virginia, with operations in 10 states, BHE GT&S employees take pride in our work and are committed to innovative and sustainable natural gas energy solutions. Through our liquefied natural gas facilities, multi-state pipeline systems, and storage operations we support a number of large customers, including major utilities, power plants, marine transportation and heavy-duty trucking, along with manufacturing. Our employees are integral to our success and work hard to exceed customer expectations. BHE GT&S encourages a safe and inclusive work environment. We provide fulfilling employment opportunities, are committed to attracting and retaining the best employees, and support an environment that reflects the diversity of our communities.
At BHE GT&S, we celebrate diversity, equity and inclusion. BHE GT&S is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
