What are the responsibilities and job description for the Customer Experience Agent (Customer Service - Full Time - On Site : Sioux City, Iowa) position at Berkshire Hathaway Energy?
Job Description
Come work in an exciting and progressive fast paced environment as an on-site Customer Experience Agent in our Sioux City, Iowa office at MidAmerican Energy Company! We offer exposure to the evolving energy and natural gas industry working independently and in a team environment.
This position is targeted to start March 10, 2025.
Position Description :
As a Customer Experience Agent you will provide a wide range of solutions and services to our residential customers in a collaborative workspace. Our Customer Experience Agents utilize policies, procedures, systems and programs to place various service and emergency orders, answer billing and credit related questions and handle sensitive customer issues. The training provided will prepare you to assist customer needs, perform research and follow-up on customer accounts. This position will also perform additional responsibilities as requested or assigned.
Responsibilities
Training / Staffing Hours :
- Training hours for this position are Monday-Friday, 8 : 30 a.m.-5 : 00 p.m. for the first 20 weeks.
- Following training, employees work an assigned schedule. Shifts include varied start times during the following timeframes : Monday-Friday 7 : 00am-9 : 00pm and Saturday 7 : 00am-5 : 00pm.
- Working hours including break and lunch times will be assigned based on business needs.
- At MidAmerican, we pride ourselves in providing thorough and detailed job training. Training is taught in phases which allows you to learn the material, apply it and collaborate with other employees.
- Our employees work an assigned schedule that often includes a weekend day.
- This position is subject to mandatory overtime and on-call rotation to serve our customer needs.
- Holiday schedules are assigned based on seniority.
- It is important to know, as a utility that provides an essential service, our customers depend on us. Our customer experience center is staffed 24 / 7 and attendance is extremely important. During storm events you may be required to work up to 12 hours.
Incentives :
Qualifications
About Us
MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.
About the Team
At MidAmerican Energy Company, we celebrate diversity, equity and inclusion. MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Learn More
