What are the responsibilities and job description for the Agency Services Representative position at Berkshire Hathaway GUARD Insurance Companies?
Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide.
Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!
Benefits:
- Competitive compensation
- Healthcare benefits package that begins on first day of employment
- 401K retirement plan with company match
- Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
- Up to 6 weeks of parental and bonding leave
- Hybrid work schedule (3 days in the office, 2 days from home)
- Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
- Tuition reimbursement after 6 months of employment
- Numerous opportunities for continued training and career advancement
- And much more!
The Agency Services Representative will work in our internal agency department and will be responsible for, but not limited to:
- Coordinate the input and assignment of all new business lead referrals into the agency management system
- Complete final sales paperwork
- Send policy documents to insureds
- Handle policyholder billing questions
- Prepare certificates of insurance evidence of insurance and other policy transactions as requested by policyholders
- Maintain daily policy transaction reports into the agency management system
- Field inbound service calls to the agency
- The hours for this position are 10:00 am to 6:30pm EST after training (8:30am-5:00pm for training period)
- Excellent oral and written communication skills
- A strong desire to help others
- Attention to detail and accuracy are critical for this role
- Strong organizational skills
- Proficient use of a computer
- Strong team orientation
