Quality Assurance Lead, Global Small Commercial

Who are we?

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty, and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty, and specialty lines insurance company in the world?

Learn more about our unique culture and history .

Job Opportunity

Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for a highly motivated and experienced Quality Assurance Lead to join our Technology team in Boston, MA. We seek a thought leader who is passionate about quality, automation, and continuous improvement. This is an exciting opportunity for a seasoned technical professional to focus on Quality Assurance to help build our new small commercial technology platform using the Duck Creek Insurance Suite.

The Role

As the QA Lead, you will be a key player within the technology organization, responsible for defining and implementing our QA strategy across the platform. You will champion best practices in quality assurance, driving a culture of quality throughout the software development lifecycle. This role requires a hands-on leader with a strong understanding of Agile methodologies and a proven track record of building and managing high-performing QA teams.

Duties & Responsibilities

• Define QA strategy, approach, and execution in all platform engineering projects.
• Act as a thought leader within the Engineering organization, implementing policies and procedures for the software quality assurance function.
• Champion best practices in the quality area.
• Develop and implement SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) QA goals to meet QA Objectives, monitoring quality KPIs to reduce defects, improve customer experience, and prevent data issues.
• Design and implement performance testing strategy to improve customer experience and lead conversion.
• Own and manage our test environments by partnering closely with the DevOps/platform engineering team to integrate QA automation into the CI/CD pipelines and test automation.
• Encourage and build automated processes wherever possible.
• Engage in Agile Methodology ceremonies/sprints to inform appropriate data quality and testing considerations as part of acceptance criteria and sign-off process.
• Collaborate with Scrum Masters/Project Managers and Development teams to ensure the delivery of high-quality features.
• Evaluate and cross-train on the integration of technical systems and end-to-end data flows to ensure an appropriate level of testing.
• Understand product requirements and participate in architecture review and software development activities.
• Responsible for managing and directing the quality assurance team (onshore, near shore, and offshore).
• Develop/mentor quality assurance teammates by recruiting, selecting, orientating, and training them to meet the desired skill levels.
• Develop, implement, enforce, and improve upon quality standards, tools, and methods to assure quality across new and existing products and services.
• Manage and promote good working relationships across cross-functional teams.
• Communicate between multiple technical teams to ensure best practices are followed for system-wide success.
• Manage expectations of internal stakeholders and external interfaces.
• Monitor processes during the entire lifecycle for adherence, updating or creating new processes for improvement and minimizing waste.
• Manage periodic reporting on progress to senior management.
  
  

Qualifications, Skills, And Experience

• A minimum of 15 years of experience in quality assurance and 5 years in a leadership role within an Agile environment.
• Possess high passion for technology and solutions design.
• Experience in leading the architecture, design, development, and operations of enterprise-scale testing frameworks, processes, methodologies for diverse environments, solutions, and products.
• Experience in building and managing geographically distributed teams located in different time zones.
• Proficiency in QA methodologies, software testing principles, concepts, verification/ validation techniques, test management, test automation, cross-browser, and multi-device testing that supports different digital channels.
• Excellent analytical, research, documentation, project planning, and implementation skills.
• Skills to communicate effectively cross-functionally across various teams, organizations, and internal and external stakeholders to drive engineering effort.
• Ability to adapt and willingness to learn new technologies and techniques.
• Working knowledge of Duck Creek API and load testing is a plus.
• Experience using various bug-tracking tools and test-management tools such as Azure DevOps.
• Experience working in a CI/CD environment, preferably with a modern build release tool such as Jenkins, CircleCI, and Github Actions.
• Passion for managing the dynamics of a fast-paced engineering environment.
• Experience with Agile frameworks such as SCRUM, LEAN, and KANBAN.
• Experience with Test Driven Development and Behavior Driven Development.
• Passion to mentor and inspire others to raise the bar for everyone around them.
• Love to collaborate with peers, designing pragmatic solutions.
• Have a cooperative, collaborative, open, and flexible mindset.
  
  

BHSI Offers

• A competitive package and exciting growth opportunities for career-oriented teammates.
• A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders.
• A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.
• Benefits that support your life and well-being, which include:
• Comprehensive Health, Dental and Vision benefits
• Disability Insurance (both short-term and long-term)
• Life Insurance (for you and your family)
• Accidental Death & Dismemberment Insurance (for you and your family)
• Flexible Spending Accounts
• Health Reimbursement Account
• Employee Assistance Program
• Retirement Savings 401(k) Plan with Company Match
• Generous holiday and Paid Time Off
• Tuition Reimbursement
• Paid Parental Leave
  
  

The base salary range for this position in Boston, MA is $115,000 to $130,000 along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates – both their capabilities and character – as demonstrated by our amazing culture.

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Members may perform other related duties as negotiated to meet the organization's ongoing needs.