Surety Claims Technician

Who are we?
A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

Learn more about our unique culture and history.

Job Opportunity:

At Berkshire Hathaway Specialty Insurance our claims professionals are an integral part of our business. The surety claim professionals interact with the entire surety team supporting the business goals and as well as contributing on a strategic level. We are seeking an experienced professional to be part of our surety team supporting our growing business.

In this role, the Surety Claims Technician will report directly to the Global Head of Surety Claims and have an opportunity to assist the Claims Team with the intake of Surety claims and management of the Surety Claims application in a highly collaborative team environment dedicated to best in class service. The position is open to candidates who can work in our Atlanta or Boston office.

Duties & Responsibilities:

• Act as the gate keeper and triage surety notices and claims. Review and identify scanned mail for appropriate assignment to Examiners.
• Assist in claim assignment and conduct necessary research to facilitate claim set up. Interact with claims operations to ensure appropriate claim set up and data integrity.
• Assist in the continued development of Surety Claim application, document management and procedures/protocols for claim document management.
• Assist in maintenance of data integrity within Surety Claims Application.
• Use of Underwriting database to properly identify Account and Bond.
• Develop and maintain Claimant database in Surety Claims application.
• Develop and maintain Account and Broker contacts for Surety Claims application.
• Develop and maintain Co-Surety contacts for Surety Claims application. Review and enter Co-Surety bond information into Surety Claims application.
• Assist with document production in litigation discovery matters.
• Assist in creating and managing reporting to aid in claim handling, account management and communications with management.
• Handle physical mailing of necessary Claim correspondence.

Qualifications, Skills, & Experience:

• 3 plus years’ experience in insurance claims or related fields.
• Surety or construction experience is a plus.
• Strong attention to detail and accuracy.
• Ability to balance competing priorities and proactively manage workload.
• Strong verbal and written communication skills.
• Proficiency in Excel.
• Experience with data entry and documentation management systems. Database management/experience is a plus.
• Ability to work within a team environment.
• Ability to judge when to act independently and when to refer situations to a supervisor.
• A willingness to learn, develop and ask questions.

BHSI Offers:

• A competitive package and exciting growth opportunities for career-oriented teammates
• A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates and our other stakeholders
• A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework
• Benefits that support your life and well-being, which include:
  • Comprehensive Health, Dental and Vision benefits
  • Disability Insurance (both short-term and long-term)
  • Life Insurance (for you and your family)
  • Accidental Death & Dismemberment Insurance (for you and your family)
  • Flexible Spending Accounts
  • Health Reimbursement Account
  • Employee Assistance Program
  • Retirement Savings 401(k) Plan with Company Match
  • Generous holiday and Paid Time Off
  • Tuition Reimbursement
  • Paid Parental Leave

NOTE: This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.

The base salary range for this position is from $50,000 – $60,000 along with annual bonus eligibility; a candidate’s actual salary is commensurate with experience as determined by their relevant skills, experience, and geographical location. We value our teammates – both their capabilities and character – as demonstrated by our amazing culture.

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization