What are the responsibilities and job description for the Day Scheduling Specialist-Berkshire Medical Center, Central Scheduling, Shift: Days, 40hrs position at Berkshire Medical Center?
Job Summary
This role is responsible for receiving requests to schedule and place orders for BMC/BFS, North Adams Satellite Office and Fairview from all major customer constituencies. The role performs responsibilities within and often beyond the department's customer service standards and quality benchmarks.
Experience
- Experience in hospital environment preferred.
- Previous experience in hospital Meditech Scheduling and Admitting functions preferred.
- Previous experience with Allscripts preferred.
Education
- High School Graduate or equivalent required.
- Two years of college or equivalent work experience preferred.
Additional Requirements
- Medical terminology required.
- Demonstrated strong skills in telephone and written communication required.
- Demonstrated customer service focus required.
- Basic computer skills required.
- Proven typing ability.
- Knowledge of outpatient tests, procedures, and appointment types preferred.
- Ability to handle multiple tasks at the same time and maintain composure despite often stressful conditions is required.
- Ability to collaborate effectively with people at all levels, share new information from the clinical areas with the team, place team and organizational goals above personal goals, is open to new ways of thinking, and adapt quickly to new techniques and work methods.
- Ability to prioritize successfully, recognize and communicate problems to the appropriate person/system, offer constructive ideas/suggestions for problem solving, speak concisely and to the point, understands the organization implications of errors with situations and events, and is aware of the importance of accuracy in scheduling, filling orders, and advising offices.
- Ability and willingness to train and/or assist in training new hires.
- Ability to fluently understand and speak Spanish is desired.
- Professional presentation with exceptional customer service skills including but not limited to oral, written, and telephone communication.
- Must possess and demonstrate strong organizational skills and flexibility.
- Ability to speak in a clear manner.
- Ability to troubleshoot and maintain proper operation of business equipment.
- Ability to handle stressful situations calmly and rationally.
- Meet pre-established productivity expectations despite multiple interruptions.
- Maintain professional and courteous demeanor in spite of very difficult interactions with patients and provider offices.
- Ability to become liaison to departments we service.
- Must possess in-depth knowledge of Central Wide Scheduling and maintain communication to best serve the department (ie: training, protocols, troubleshooting, patient communication, and continually improving service to their location).
Schedule:
- Monday-Friday
- Hours: 8:00am-4:30pm
- No weekends, No Holidays
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
