What are the responsibilities and job description for the Renal Clinical Support Representative - Berkshire Medical Center - Shift: Days, 36 Hours position at Berkshire Medical Center?
Job Summary
This role is responsible for the successful completion of day-to-day tasks of the front office and clinical areas to ensure quality care and excellent customer service to our patients. The role works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations.
Experience
- One year of administrative experience in a busy office or patient care area, is required.
- Insurance knowledge and billing experience strongly preferred.
- Experience in handling multiple telephone lines preferred.
Education
- High School Diploma or GED.
- Two years of college or equivalent work experience preferred.
Additional Requirements
- Medical terminology required.
- Excellent clerical/organizational skills required.
- Working knowledge of Windows based PC applications required.
- Knowledge of Department specific services preferred.
- Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family, and physicians.
- Ability to work independently with minimal supervision.
- Ability to work effectively under pressure and in a fast-paced environment.
- Ability to handle multiple tasks at once.
- Demonstrated competency in handling confidential and sensitive information required.
- Excellent telephone skills required.
- Sensitive to diverse cultures and cultural differences.
- Demonstrated ability to read and follow written/verbal direction.
- Knowledge of community services.
- Flexible hours required to cover for vacations and earned time absences.
- Self-motivated and ability to be independent and flexible within a team framework.
- Excellent oral and written communication skills.
- Must be able to speak and write the English language in an understandable manner.
Schedule
- 6 a.m.-6 p.m.
- 36hr weekly
- Every other Saturday and holiday
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
