Position Summary | The Client Service Coordinator provides a variety of administrative tasks through the project life cycle to support project team members and ensure seamless internal communication and documentation. |
Duties and Responsibilities | - Arrange logistics for meetings, conferences, trainings, and other project-related events including organizing meetings and preparing meeting materials, and arranging for life support offering (such as lunches).
- Escort customers while they are visiting the plant, either to observe Manufacturing operations or other activities.
- Conduct research and collect data as requested, specifically for client related metrics and information.
- Assist the project team in the drafting and issuance of project related documents such as Client Part Numbers, Shipments
- Create templates and forms to support client related project operations
- Produce, coordinate, track, distribute and maintain routine and ad-hoc reports, files and documentation
- Organize and maintain team calendars and client visits.
- Track and manage contemplated change notices and change orders
- Enter Project related information into SSM’s ERP system such as but not limited to: Task Delivery notes (proof of completion), client contacts, client item codes.
- Review incoming correspondence and refer appropriately for action
- Follow up on correspondence and outstanding requests
- Maintain department files, records, software programs and databases, etc. in an organized manner with the appropriate safeguarding of confidential or proprietary information
- Other duties as assigned
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Regulatory Responsibilities | - Conduct business in a responsible manner that complies with all state, FDA, OSHA and HIPAA regulations, or otherwise as applicable
- Demonstrate SSM values and behaviors at all times
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Supervisory Responsibilities | |
Experience | - One (1) to two (2) years’ experience customer service or client relations roles
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Education | - Associates degree or high school diploma
- Bachelor’s degree preferred but not required
- Additional relevant professional experience may be substituted for degree
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Knowledge, Skills & Abilities | - Ability to provide excellent customer service to both external and internal customers
- Proficiency with MS Office applications (Excel, Word, PowerPoint, Project and Outlook)
- Excellent communication and interpersonal skills with all levels in the organization
- Demonstrated ability to listen effectively, to select and use appropriate communication methods, and to present ideas and information effectively, both orally and in writing
- Ability to effectively manage multiple tasks
- Ability to find, access, evaluate and use information
- Ability to respond to changing and sometimes ambiguous situations
- Accuracy and thoroughness in work and strong attention to detail
- Ability to hold self-accountable in meeting deadlines and commitments
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Physical Requirements | - Ability to sit or stand for prolonged periods of time; lift and carry materials weighing as much as 50lbs
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