Client Advisor - Madison Avenue

Position

Berluti, the only men's Maison in the LVMH Group, was born in Paris in 1895 and has grown through four successive generations of the Berluti family, cultivating the art of excellence and craftsmanship in shoes, while developing a passion for leather and patina.

In 2005, the Maison launched its leather goods collection and, in 2011, a ready-to-wear collection.

Today, the collections of clothing and shoes, both made-to-measure and ready-to-wear, and a wide range of accessories offer an innovative lifestyle while keeping the Berluti spirit.

Berluti USA has an exciting opportunity for a full-time Client Advisor based in New York, NY. The Client Advisor is crucial to the success of the business by acting as a brand ambassador and the direct link between the Berluti brand and its’ customers. Ensuring the highest level of customer service, you will uphold quality standards through an exceptional selling ceremony. You will develop a local and international client book with the ability to recruit and develop top clients.

Job responsibilities

Essential Duties and Responsibilities

• Meet individual and store targets sales targets
• Incorporate product knowledge, brand information and history in the selling ceremony with the end result of maximizing sales and building client loyalty
• Capture all relevant customer information for entry in the database
• Build and expand a client book; follow-through with client concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Follow up with any shipping, alterations, repairs or other matters related to clients
• Assist in visual merchandising, general housekeeping and the maintenance of the store image
• Support shipping, receiving and inventory control as required

Profile

We are eager to speak to individuals who have at least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment. The ideal candidate will have a strong drive for business results with a passion for creativity, fashion and the Berluti brand. This individual will have the ability to develop strong and lasting relationships with people through communication, organization and follow-through skills. Fluency in English is a must and speaking a second language is a plus.

The appointed candidate will be offered an hourly rate in the range of USD $28.00-$30.00 plus the opportunity for a bonus and commission, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions

Additional information

Berluti is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.

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