Lead Meter Technician | Texas

Assist in Daily Operations: 

• Assist the supervisor in monitoring daily production, quality, and field related issues 

• Assist with water line breaks  

• Assist with repairs, as needed 

• Perform audits on work completed by Meter Installers to ensure quality and safety standards are being met 

• Participate in weekly safety meetings 

• Act as a liaison between the Supervisor and Meter Installers to help facilitate team communication 

• Schedule and monitor performance tasks, installs meters and performs validations 

Performs Meter Installations: 

• Exchange the following electric meter types:  1s, 2s, 2s 320, 12s, 25s, 9s,16s 

• Follow all procedures outlined in the Field Services Manual to safely exchange electric meters, gas modules, or water meters on assigned routes. Each route is different and production expectations are given by the supervisor 

• Identify hazards or unsafe conditions at meter sites and reports accordingly 

• Use handheld devices to collect project specific data points, including but not limited to, site inspection, address verification, old meter number, old meter reading, quality picture of old meter, quality picture of socket, thermal image and temperature scan of socket, new meter number, new meter module number, quality picture of new meter, socket GPS transformer number, transformer GPS, and comments as needed 

• Use a paper copy called a route sheet to record all information on a paper for a backup if it is ever needed 

• Ensure assigned routes are loaded on handhelds and all tools needed for jobs are located and kept in work vehicles 

• Understand and follows all job specific procedures 

• Ensure the timely completion of all routes assigned 

• Return all keys, handhelds, and paperwork as required 

• Return all old meter inventory to appropriate areas at the end of each working day 

• Enter all meter inventory prior to leaving the field in accordance with the inventory needed for the specific route being worked 

Provides Customer Communication & Ensures Safety: 

• Communicate with customers daily and follows all outlined customer service policies  

• Provide general information about meter services to customers, when applicable 

• Use telephones, tablets, and/or computers to communicate 

• Wear and ensure others wear PPE during meter exchanges and advocates the importance of PPE during normal operations 

• Ensure everyone follows all procedures outlined in the Field Services Manual to safely exchange electric meters, gas modules, or water meters on assigned routes; each route is different and production expectations are given by the supervisor 

• Drive a company vehicle appropriately marked for the specific project. Field Technicians are responsible for completing a safety walk around prior to leaving for their route. Field Technicians must also complete a vehicle inspection (as required) and follow all vehicle policies and rules of the road 

Other duties as assigned. 

About You 

Must Haves: 

• Education: None. Must be 18 years of age or older

• Experience: At least 1 year of experience in the installation of water, gas, and/or electric meters or 1 year of experience in underground plumbing related to water services. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training. Must possess a valid driver’s license 

Nice to Have: 

• Education: High School Diploma or GED 

• Experience: 3 or more years of experience in the installation of water, gas, and/or electric meters and/or underground plumbing related to water services; 1 year of continuous work with the same employer, and/or 6 or more months working   

Your Skills: 

• Ability to multi-task, and work independently and as a team 

• Exceptional flexibility in daily routines and route scheduling  

• Adequate time management skills to finish daily routes in a timely manner, figuring out an efficient way to finish the job for that day 

• Excellent communication skills, comfortable interacting with management and customers 

• Ability to interact with unhappy or negative customers in a professional manner 

• Excellent attention to detail for problem solving and finding 

• Ability to walk long distances and prepare for weather conditions, accordingly  

• Excellent knowledge of the geography and street locations in the community 

This role would not be a good fit if you: 

• Do not enjoy working independently 

• Do not enjoy working in outdoor conditions 

• Do not enjoy walking long distances 

• Are not able to walk and stand extensively. Medium work requires the exertion of up to 50 pounds of force occasionally, and /or up to 20 pounds of force routinely, and/or up to 10 pounds of force continuously to move objects. Will need to walk up to 20 miles per day in all kinds of weather including rain, sleet, hail, and snow.  Must be able to work in all temperatures with daily ranges of -10 up to 120 degrees Fahrenheit   

• Are not flexible and do not enjoy adapting to your current work schedule or routine 

• Do not have adequate planning and time management skills to finish a days work in a timely manner 

Drug/Alcohol Testing: 

• Drug/alcohol testing is required 

• Drug/Alcohol testing required per Non-Regulatory requirements for employees working with Water, Electric, meters 

• Drug/Alcohol testing required per Federal DOT regulations for employees working with gas meters 

Benefits 

Health and Safety: 

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options 

• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability 

• Flexible Spending Accounts or an option for a Health Saving Account with company match 

• Company paid Employee Assistance Program (EAP) for all employees and eligible family members 

Retirement: 

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost 

• Roth or Traditional 401(k) Retirement plan with company match  

PTO Plans (after 90 completed days of service for full-time employees): 

• Paid Vacation 

• Paid Holidays 

• Paid Wedding Day 

• Veterans Day paid time off for our veterans 

• Paid Sick Time (New York based positions ONLY) 

Perks/Allowances: 

• Company vehicle (for all driver-based positions) 

• Gas card for company vehicle (if applicable) 

• Company provided cell phone or mobile allowance (if applicable)  

• Boot allowance from approved vendors  

• Daily per diem for travel-based positions  

Where We Work  

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.