What are the responsibilities and job description for the Notifier position at Bermex?
At Bermex, we prioritize strong customer relationships and strive to exceed expectations by going the extra mile. We provide expert meter reading services and solutions to utilities and associated organizations across the United States. Our services include leak detection, atmospheric corrosion inspection, line location, software solutions, and water, gas, and electric meter reading and exchanges.
Role Description:
- Interact with stakeholders, utility customers, and installation technicians.
- Notify property owners about upcoming gas meter exchanges through in-person interactions or door hanger cards.
- Address customer and property owner questions regarding the gas meter exchange process.
- Provide general information about the gas meter exchange, when applicable.
- Escalate customer or property owner complaints to the appropriate personnel when immediate answers are unavailable.
- Maintain professionalism and courtesy in all interactions with customers and colleagues.
- Work independently to plan and execute the most efficient routes for customer notifications.
- Adapt to varied terrain and inclement weather with a flexible schedule.
- Use a company-provided laptop or tablet to dispatch appointments to available technicians.
- Perform other duties as assigned.
Requirements:
Minimum Qualifications:
- Education: High School Diploma or GED.
- Experience: No prior experience required; training provided.
- Age Requirement: Must be at least 18 years old.
- Licensing: Valid driver’s license with a clean driving record.
Desired Skills
- Self-motivated with strong interpersonal skills.
- Ability to multitask and work independently or as part of a team.
- Strong communication skills and comfort interacting with customers.
- Critical thinking and sound judgment for business decision-making.
- Proficiency in Microsoft 365 and general computer skills.
- Ability to work safely in all weather conditions.
This Role May Not Be a Good Fit If You:
- Prefer working in a team environment rather than independently.
- Do not enjoy outdoor work.
- Are uncomfortable driving a pickup truck.
- Struggle with handling customer conflicts calmly.
- Are unwilling to work nights and weekends as needed.
Additional Information:
- Drug testing is required.
Work Location:
- Employees will take a company-provided vehicle directly to their assigned locations. Regular office reporting is not required.
Reporting Structure:
- Department & Division: Avangrid Rochester.
- Exempt Status: Non-Exempt.
- Reports To: Gas Meter Supervisor.
Internal Collaboration:
- Field leadership and personnel.
- Corporate teams.
External Collaboration:
- Customers and vendors, as necessary.
Work Environment:
- Primarily outdoors and remote, using a company vehicle.
Supervisor Responsibilities:
- None.
Physical Requirements:
- Ability to remain stationary for extended periods.
- Perform repetitive motions involving wrists, hands, and fingers.
- Lift and move objects up to 25 lbs.
- Communicate clearly to ensure accurate information exchange.
- Ability to observe details up close.
- Occasionally stand, walk, reach, stoop, kneel, or crouch.
- Wear personal protective equipment for extended periods.
This position is classified as exempt based on job duties. However, final classification may vary based on FTE, salary level, or applicable federal, state, and local laws.
About Bermex:
At Bermex, we put safety first. Always.Beyond that, our culture always has been, and always will be, about one thing: people. It’s about our employees, our customers, and the communities our customers serve.We empower the best people to help sustain our world. We’re the only independent national vegetation management consulting firm — giving us the freedom to put our clients first. This focus on independence is a key tenant of our culture.Our culture is unique, not only in our industry, but around the world. We provide trust and support to our team unparalleled in other companies. Our roots run deep as company, and we’ve created our success by relying on our people. Over the last three decades we’ve grown exponentially, and we’ve created a culture that rewards our employees with the opportunity to grow personally and in their careers.We have an employee stock ownership plan (ESOP) for eligible employees. This means that your role here is not just a job, it’s an investment into your future. It means that, along with your team members, you’ll have a hand in our ongoing growth and success. With nearly 30 years of service and exceptional growth, exciting things continue to happen at Bermex.Because our culture is built around people, we’ve made the growth and development of our team one of the four pillars of our success. These four pillars are baked into everything we do at Bermex:PeoplePeople are our greatest resource. We excel in mobilizing the best people effectively in any service area, providing exceptional service no matter where and when duty calls.ProcessNo matter the task at hand, we know how to tackle it. We’re experts in defining the parameters of success and executing on them. We do it all with safety—of our employees and our communities—driving every action we take.DedicationWe believe in long-term solutions and will help develop detailed road maps for continued success. We’ll assist in developing strategy for as long as you need it.EducationWe’re the experts—and we’re proud to extend that expertise to those who seek it. We offer qualified training opportunities in areas where they are needed to help our customers reach their fullest potential, preparing them for what their work throws at them.If you excel in a culture that values independence and growth, then we encourage you to join our team at Bermex. See our open vegetation management jobs or see all the career paths we have available to you.
Salary : $18
