IT Business Systems Analyst Lead

Job Posting Title:

IT Business Systems Analyst Lead

Department:

Information Technology

Location:

415 SILVER AVE SW

Pay:

$70,325.00 - $108,493.00

Close Date:

February 4th, 2025

Business Systems Analyst Lead will perform advanced, specialized work of a professional nature, utilizing skills requiring technical expertise and an understanding of complex analytical procedures, and systems and business processes and functions. Will work with a significant amount of independent authority and judgment. Incumbents will lead a project team and/or provide expertise in information systems analysis, including definition of user requirements, feasibility studies, design, program specifications, testing, and implementation.

Business Systems Analyst Lead will also perform support activities of computer hardware and software systems to meet business needs. Support activities can include any of the following functions: Analysis, configuration, testing, implementation, upgrades, troubleshooting, maintenance, and safeguarding of applications such as Human Resources Capital Management (HCM), Enterprise Resource Planning (ERP – SAP), Records Management System (RMS), Jail Management System (JMS), or other various applications, to ensure departmental business needs are meet.

DUTIES AND RESPONSIBILITIES

1. Provide customer support to departmental end users for application-related issues.

Offers guidance as necessary.

2. Perform various application quality assurance activities such as testing, troubleshooting, and debugging application functionality to resolve issues.

3. Create and coordinate daily/weekly/monthly proactive tasks to ensure continued consistent functionality and availability of applications and the tasks/jobs that interface with the applications.

4. Maintain effective communications between vendors/consultants and departmental users to coordinate work, troubleshoot, solve application-related or other issues, and plan implementation of new functionality.

5. Consult with departmental customers and stakeholders to identify business functions that can be improved by the implementation of enhancements to existing applications or new hardware and/or software solutions. 

6. Map business processes, gather and analyze user/business requirements, prepare technical documentation such as system design specifications, system flow diagrams, procedural plans, and testing plans. Determine design and integration requirements. 

7. Provides recommendations for improving hardware and/or software in order to accomplish business goals; Develop plans to initiate improvements.

8. Coordinate design, development, integration, and implementation processes with system programmers, network analysts, database administrators, and server administrators to ensure inter-operability across multiple platforms and technologies.

9. Conduct training pertaining to the use of new applications or functionality for users and/or other information technology staff.

10. Ensure application security and integrity through design and implementation of proper user access levels and/or software versions, in order to remain in compliance with auditor requirements, county rules and regulations, and state mandates.  

11. Serves as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participates in creating strategic plans for systems/applications development and modification within area of expertise.

12. Leads the work of subordinate professional information technology staff within an assigned work unit; directs the work of peers and/or subordinate professional information technology staffed on assigned projects.

13. May serve as a project manager over routine systems-related projects that are small to medium in size and require limited staff and resources. May perform other project management-related duties as assigned.

14. Participate on committees and task forces. 

15. Attend meetings, conferences, and training sessions.

16. Provide afterhours technology support as assigned.

17. Incumbent(s) in this classification may handle sensitive and/or confidential records, plans, documents or decisions that require maintaining confidentiality of sensitive information.   

18. Any one position may not include all duties listed. However, the allocation of positions will be determined by the amount of time spent performing the essential duties listed above. 

*The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.  

MINMUM QUALIFICATIONS

1. Requires a Bachelor’s Degree in Computer Science, Information Systems, or related field, and four (4) years of work experience performing development and analysis in a comparable complex information systems environment. Any equivalent combination related to education and/or experience totaling eight (8) years may be considered for the above requirements.

SUPPLEMENTAL INFORMATION

ADDITIONAL REQUIREMENTS

The offer of this Bernalillo County position requires compliance with the following:

1. Employee must successfully complete the post-offer employment medical examination and background investigation.

2. Employee must comply with the safety guidelines of the County.

3. Employee must complete required FEMA training(s) as assigned to position.

4. Employee must have a valid New Mexico driver's license by employment date and maintain a valid NM drivers' license while employed in this position.

WORKING CONDITIONS

1. Work is typically performed in an indoor office environment but occasionally requires travel to other locations.  

2. Work environments may include noise, dust and/or unpleasant odors, and may occasionally require work in confined spaces. 

3. Occasional evening, holiday and/or weekend work may be required.

Salary : $70,325 - $108,493