SMB Implementation Admin Support Role

Position: Administrative Support – Client Services

Location: Hybrid (2–3 days per week onsite in Mason Office, 4000 Luxottica Pl, Mason, OH 45040)

Duration: 6–10 weeks with potential for extension

Start Date: Immediate

General Function

This role involves fixing Excel membership files, setting up Group Portal clients, and preparing email transition letters while maintaining a significant level of interaction with external customers. Responsibilities also include routine and advanced administrative support, as well as project/process management. The ideal candidate will be a team player, demonstrate high-level performance, and maintain confidentiality and trust.

Key Responsibilities

• Provide administrative support to the Client Service Team, including creating client presentations, coordinating client visits, and supporting industry events/conferences.
• Handle routine correspondence, travel arrangements, calendar maintenance, meeting organization, special event coordination, and phone calls.
• Research data, prepare responses, and recommend appropriate actions.
• Develop, generate, and update routine and non-routine reports (e.g., renewal status reports) to assist management decision-making.
• Manage and update records and files.
• Perform special projects as requested by management.
• Ensure the confidentiality of privileged information.
• Personally respond to office procedure-related requests and determine which to escalate.
• Review outgoing materials and correspondence for internal consistency and authorization compliance.
• Develop and maintain non-routine reports as required.

Top 3-5 Mandatory Skills:

• Typing Proficiency: Fast and accurate typing skills for efficient data entry.
• Attention to Detail: Ability to spot errors and ensure data accuracy.
• Basic Software Knowledge: Proficiency in Microsoft Excel, Google Sheets, and database management systems.
• Time Management: Capability to prioritize tasks and meet deadlines.
• Communication Skills: Strong ability to understand instructions and communicate effectively with team members.

Top 3-5 Desirable Attributes:

• Data Management: Familiarity with organizing and categorizing information.
• Data Validation: Skills in checking data for consistency and correctness.
• Understanding of Data Formats: Knowledge of handling various data formats (e.g., CSV, XML).