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Account Manager - Commercial Lines (Non-Sales)

Bernard Williams & Company, LLC
Savannah, GA Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/10/2025

Job Description

Job Description

At Bernard Williams & Company, we’re proud to be a trusted leader in insurance solutions, and are committed to delivering outstanding customer service. Since 1934, our Savannah-based agency has been helping clients across Georgia and the Southeast with a legacy of quality, fairness, and personalized care. With over 4,000 clients counting on us, we’re expanding our Commercial Lines team and looking for talented, dedicated Account Managers to join us. If you're passionate about making a difference, solving problems, and providing exceptional service, this is your chance to contribute to the success of our valued clients and grow with us!

Compensation & Benefits Overview :

  • Job Location : Savannah, Georgia –In-Office
  • Annual Salary Range : $48,000 to $52,000 for entry-level candidates with no prior experience, varying upon qualifications. For applicants with industry experience, salary is negotiable based on the applicant’s prior experience and its relevance to the position.
  • Job Benefits : Comprehensive benefits package, including health insurance, 401K, paid time off, and opportunities for professional growth and development

Qualifications :

  • High school diploma or equivalent
  • Previous experience in a customer service related field is preferred.

    • Training & Development :

    We are committed to supporting the growth of our team and our associates. If you are new to the industry, our engaging and interactive training program will provide you with the tools and resources that you will need in order to succeed in this position. This program includes licensing assistance, in-depth education on insurance coverages and products, and hands-on learning opportunities to help you gain confidence and thrive in this role.

    Key Responsibilities :

    As a Commercial Lines Account Manager, you will be responsible for the following :

  • Responding to customer inquiries through various channels, including phone calls, and emails providing exceptional customer service at all times.
  • Supplying business owners with accurate and timely information about commercial insurance plans and services.
  • Resolving customer issues and concerns professionally and efficiently, always striving for customer service excellence. Collaborating with Account Executives and other departments to ensure customer satisfaction and improve overall customer experience.
  • Maintaining detailed records of customer interactions and transactions using contact management tools and CRM software.
  • Contributing to a positive and collaborative work environment, promoting teamwork and a strong work ethic.
  • This Isn’t a Sales Role – It’s all about building relationships and providing exceptional service to our existing clients!

    • What We’re Looking For :

  • Excellent communication, listening, and problem-solving skills, allowing you to effectively assist business owners and their employees with their commercial insurance plans.
  • The ability to work in a fast-paced, high-volume environment, managing multiple tasks and priorities.
  • Ability to learn our customer relationship management (CRM) software, ensuring seamless customer service and record-keeping.
  • Strong attention to detail and organizational skills, enabling you to keep accurate records and efficiently manage client information.

    • Ready to Join Us?

    If you are a friendly, empathetic, and proactive individual who is passionate about making a difference in the lives of our customers, we encourage you to apply for our Account Manager position. Send your resume and cover letter to TEasterly@bwcco.com or apply directly through this platform. Join our team at Bernard Williams & Company and help us continue our 90-year legacy of providing exceptional service to our valued clients!

    Salary : $48,000 - $52,000

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