What are the responsibilities and job description for the Public Safety Dispatcher position at Berrien County?
DUTIES:
Receives emergency/non-emergency calls over various telecommunication devices.
Mobilizes the appropriate public safety services.
Executes proper emergency alerts and public warnings as required.
Performs computerized Law Enforcement Information Network (LEIN) inquiries and entries via computer and radio.
Practices proper security measures of the facilities and departmental systems, including the safeguarding of confidential information.
May appear in court as a witness to participate in proceedings regarding involvement in call-related cases.
Performs general and clerical support duties.
This description is intended to illustrate the type and level of work being performed by persons assigned to this job. It may not be a comprehensive list of all duties and responsibilities required by a person so classified.
EDUCATION AND EXPERIENCE:
High school diploma or equivalent certificate.
Minimum of two years of previous related work experience in a capacity that requires interaction with the public, preferably in a customer service or communications/telephone capacity.
Prior experience in dispatch, law enforcement, fire science, emergency medical response, or in a high-volume customer service center is strongly preferred.
SPECIAL REQUIREMENTS:
Valid driver’s license.
No felony convictions.
Candidates must comply with audiometric testing and be able to maintain the audiology requirements set forth by National Emergency Number Association standards.
Will be required to successfully complete initial intensive and periodic training and maintain certifications.
Must have the ability to master the telephone system and departmental dispatch computer applications.
REQUIRED SKILLS AND KNOWLEDGE:
Ability to communicate well verbally and in written English.
Communication skills that allow for gathering accurate critical information when assisting members of the public who are involved in high-stress and/or life-threatening situations.
Must be able to act quickly and accurately.
Perform more than one function at a time.
Devote the attention and concentration necessary to work in a fast-paced environment.
Able to sit and stand for long periods of time.
General knowledge of the streets and principle locations in Berrien County.
Data entry or related computer experience.
PREFERRED:
Bilingual speaking skills.
TYPING REQUIREMENT:
Must have a typing speed of 35 words per minute net. If you have not taken a typing test with Berrien County, please contact Personnel by phone or email to schedule one. We are unable to process and forward your application until you have taken and successfully passed the typing test at the net speed required for the position.
Schedule By Email
Phone: (269) 982-8616
TO APPLY ONLINE, CLICK HERE:
TO APPLY VIA EMAIL, FAX, MAIL OR IN PERSON:
If you prefer not to apply online, you may download a Berrien County Job Application and send it to our Personnel Department via email, fax, mail or in person. A Berrien County job application must be submitted in order to be considered for employment.
Submit by Email
Fax: (269) 983-5788
Address: Berrien County Administration Building, Personnel Department, 701 Main St., St. Joseph, MI 49085
Special Requirements
Must be able to work different shifts, weekends, holidays and overtime as necessary. May not be able to schedule routine break periods.
