What are the responsibilities and job description for the Front Desk Agent position at Berry Companies?
The Berry Companies is a 50-year-old family business passionate about making the Mt. Washington Valley AMAZING.
We specialize in operating best-in-class properties in North Conway Village and at the base of Attitash.
We are seeking an experienced Front Desk Agent to work with our team at Attitash Mt. Village, the 2nd largest lodging facility in NH.
You will love working here if you:
- Do the right thing
- Like to be helpful
- Are friendly and fun
- Make hard things look easy
You'll love coming to work every day if you get, want, and have the capacity to do:
- Correctly use the Front Desk Process
- Provide the highest level of Customer Service and Satisfaction Daily
- Communicate effectively with guests and other departments on general Front Desk topics and customer needs
- Achieve high Revinate Guest Survey Scores for check-in/check-out, staff friendliness, helpfulness, and knowledge
You'll have success here if you value clear processes and feel qualified to do the following things:
- Enter new reservations, check room availability, change, and cancel existing reservations
- Welcome and promptly respond to guests' requests and concerns
- Answer questions and provide area information
- Coordinate with the maintenance and housekeeping teams to handle guest requests
- Set wake-up calls, distribute resort information to guests and ensure the Front Desk and common areas are tidy.
We train our team to help them succeed, and everyone on our team helps with our success. In this role, you'll be accountable to hit the following numbers each week:
- Guest review scores of 4.5 or higher for check in/check out
- Guest review scores of 4.5 or higher helpfulness and friendliness
- Net Promotor Score (NPS) of 70 or higher
If you want to come to work, learn, and hit those numbers, you'll be recognized and rewarded.
Our company runs on EOS purely (Entrepreneurial Operating System). That means as a member of this team, you will have a leader who:
- Gives clear directions
- Make sure you have the necessary tools
- Acts with the greater good in mind
- Delegates appropriately
- Takes time to truly understand your role and how you can help the company
- Makes their expectations clear
- Communicates well
- Has effective meetings
- Meets one-on-one with you weekly or more, if needed
- Rewards and recognizes your performance
Benefits
- Competitive Compensation
- Health Insurance, including dental and vision insurance
- Generous Paid Time Off & Paid Holidays
- A company that Supports Work/Life Balance
- Lodging & Travel Discounts, Mini Vacations and Vacation Exchange opportunities.
- Support for Community Service
- Company & Department Celebrations (we throw the best company parties!)
- Mentorship programs; Career Development and Opportunities for Advancement
- 401(k) Matching
- Life, Accident, Critical Illness, and Short-term Disability insurance
- Paid Training and Tuition Reimbursement
For more information, please contact Brenda Byron. Berry Companies Human Resources Administrator, at 603- 356-632 l x 6433 or email her at bbyron@berry-cos.com
