Quality Intern, Customer Scorecard Project

Overview

Harnessing the strength in our diversity and industry-leading talent of 40,000 employees across more than 240 global locations, we develop, design, and manufacture innovative products with an eye toward the circular economy. At Berry Global, we believe in the extraordinary power of people and their unique talents, experiences, and perspectives that help shape a shared future of innovation, inspiration, and influence. Every employee at Berry Global has the opportunity to make their mark on our company and the world around us. Together, we champion a people-first culture that cultivates individual growth, diversity, and collaboration, unleashing our collective strengths to forge a path to greater success for our company, people, and planet. For more information, visit our website, or connect with us on LinkedIn.

As an intern at Berry Global in the Consumer Packaging North America Division, you will participate in our Summer 2025 Leadership Series where you will have the opportunity to meet and learn from business leaders from across the organization. Additionally, you will participate in networking events, a volunteer activity serving the greater Evansville community, and work on meaningful projects during your time at Berry.

Berry’s internship program is designed to be a transformative experience, equipping you with the skills, knowledge, and connections needed to succeed in your future career.

Project Overview: The objective of this project is to create a comprehensive customer scorecard that evaluates and tracks key performance indicators (KPIs) related to customer satisfaction and engagement. This scorecard will help the company better understand customer needs, identify areas for improvement, and enhance overall customer experience.

Responsibilities

• Identify relevant KPIs for customer satisfaction and engagement through research and consultation with stakeholders.
• Collect data from various sources, including customer surveys, feedback forms, and CRM systems.

• Develop a framework for the customer scorecard, including the selection of metrics and the method of scoring.
• Design the layout of the scorecard to ensure it is user-friendly and visually appealing.

• Analyze the collected data to identify trends, patterns, and insights.
• Calculate scores for each KPI and compile the results into the scorecard.

• Prepare detailed reports and presentations to communicate findings and recommendations to stakeholders.
• Provide actionable insights based on the scorecard results to help improve customer satisfaction.

• Assist in the implementation of the scorecard within the company’s systems.
• Monitor the effectiveness of the scorecard and make adjustments as needed based on feedback and performance.

• Generate and distribute other reports using customer-facing data as directed

Qualifications

• Seeking degree in Business Administration, Marketing, Data Science or Data Analytics, Statistics.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools and software (e.g., Excel, Tableau).
• Excellent written and verbal communication skills.
• Basic understanding of customer relationship management (CRM) systems.
• Attention to detail and ability to work independently.

Learning Outcomes:

• Gain experience in data collection, analysis, and reporting.
• Develop skills in designing and implementing performance measurement tools.
• Learn about customer satisfaction metrics and their impact on business performance.
• Enhance proficiency in data visualization and presentation.
• Understand the process of continuous improvement based on customer feedback.

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