What are the responsibilities and job description for the Client Support Specialist position at Berry Law Firm?
About Us
Berry Law is on a mission to protect the constitutional rights of Americans and help Veterans get the benefits they deserve. Since 1965 Berry Law has been in it to win it. We are a Veteran owned and led company. The skilled attorneys at Berry Law have collectively practiced for over 240 years, and this longevity has allowed us to gain clients in all 50 states. Our clients trust us to deliver results. We have won thousands of cases for clients while defending the United States Constitution and have secured hundreds of millions of dollars for Veterans and their families.
Job Overview
Team members who excel at this position constantly seek justice for their clients, possess integrity, are committed to the mission, have an extreme level of accountability, a warrior ethos, and lead by example.
Duties include, but are not limited to:
- Must be able to engage in a conversation while collecting information and putting it into client management software.
- Ability to explain the VA claims process to potential new clients.
- Communicate via phone, email, and text messaging with clients and follow up with clients as needed to move qualified cases forward.
- Determine what claims client wants to file with the VA and obtain the necessary statements and data to make that happen.
- Organize copies of files into document management program.
- Must be detail oriented.
- Must have strong multi-tasking skills, be up-beat, friendly and possess a professional disposition, and excellent phone etiquette.
- Must be self-motivated, organized, tenacious, unafraid of hard work and able to work without constant supervision.
Essential requirements
- Military member, veteran, spouse, dependent, or relative preferred
- A tip of the spear mindset – capacity to relentlessly advance justice for the client
- Tech savvy – must be able to work within various software programs, quick learner, ability to record files and data in document management software
- Must possess excellent communication skills in verbal and written correspondence
- Positive work attitude and the desire to grow
Be a part of a winning team
- Awards: Inc. Magazines 5000 fastest growing companies 6 years in a row. Law firm 500 five years in a row. Department of Labor Hire Vets award, Secretary of Defense Pro-Patria award.
- We offer a personalized onboarding experience, we invest time and resources in your learning and development, coaching and mentorship, your success is important to us
- Weekly, monthly, and annual awards, financial incentives, and generous bonus structures
- Our firm prides itself on a great firm culture, generous benefits, and a culture of winning.
Hours: Monday – Friday, 40 Hours
Benefits: Competitive compensation, generous PTO, 401k, insurance, EAP, professional development, swag, company events, and community involvement
