What are the responsibilities and job description for the Customer Service Agent position at Berry Law?
About Us
Berry Law is on a mission to protect the constitutional rights of Americans and help Veterans get the benefits they deserve. With over 240 years of combined legal experience, our award-winning attorneys represent clients in all 50 states. We’ve won thousands of cases and secured hundreds of millions of dollars for Veterans and their families.
About The Role
We are looking for a compassionate and customer-obsessed individual to join our Sales Team. As a Customer Experience Agent, you’ll be the first point of contact for Veterans and their families seeking help. Your role is critical in providing a welcoming, empathetic, and solution-oriented experience that reflects Berry Law’s commitment to delivering best-in-class service.
What You'll Do
Make an impact every day. Join us in honoring service with service. Apply today and be the voice that starts a journey toward justice for those who served.
Berry Law is on a mission to protect the constitutional rights of Americans and help Veterans get the benefits they deserve. With over 240 years of combined legal experience, our award-winning attorneys represent clients in all 50 states. We’ve won thousands of cases and secured hundreds of millions of dollars for Veterans and their families.
About The Role
We are looking for a compassionate and customer-obsessed individual to join our Sales Team. As a Customer Experience Agent, you’ll be the first point of contact for Veterans and their families seeking help. Your role is critical in providing a welcoming, empathetic, and solution-oriented experience that reflects Berry Law’s commitment to delivering best-in-class service.
What You'll Do
- Engage with potential clients via inbound and outbound phone calls, text, and email with professionalism and empathy
- Listen actively to client concerns and build rapport.
- Help clients understand how Berry Law can support them—delivering clarity, reassurance, and trust at every touchpoint.
- Maintain accurate records and client notes in our CRM to ensure continuity and a seamless experience.
- Collaborate closely with teammates to elevate the client journey and deliver “white-glove” service.
- Consistently meet or exceed team goals related to service quality, responsiveness, and conversions.
- A background in sales, customer service, or a fast-paced competitive field (sports, academics, or work experience)
- A positive, coachable attitude and a hunger to learn and grow
- Strong communication skills—both verbal and written—with a high emotional intelligence
- Ability to adapt quickly, problem-solve in real time, and remain calm under pressure
- A naturally curious mindset and drive to ask meaningful questions
- Self-starter who thrives in both team and independent environments
- Preferred: Military member, Veteran, or family member of someone who has served
- Personalized onboarding, ongoing coaching, and mentorship
- Weekly, monthly, and annual recognition programs
- Financial incentives, bonus structures, and growth opportunities
- Award-winning culture committed to excellence and mission
- Recognized by Inc. Magazine, Law Firm 500, Department of Labor, and more
Make an impact every day. Join us in honoring service with service. Apply today and be the voice that starts a journey toward justice for those who served.
