What are the responsibilities and job description for the Business Operations Lead position at Berry Street?
Berry Street is a business-in-a-box platform enabling registered dietitians to start and scale private practices that accept health insurance. We provide all of the software needed to run a thriving practice administrative services like insurance contracting, eligibility verification, customer support, claims billing, and even patient acquisition.
The Opportunity
Berry Street is tackling America's most comprehensive health crisis: food. More than half of Americans are struggling with their relationship with food, are clinically overweight, or suffer from a chronic condition linked to their diet.
Nutrition therapy is clinically proven to make a difference, and most commercial health insurance plans cover it at $0 out-of-pocket. Berry Street empowers registered dietitians to launch and grow in-network private practices. We're creating game-changing technology to build America's largest dietitian network and ensure that anyone can access the help they need.
Since launching in January 2023, we've grown to over 1,000 providers on our platform and tens of thousands of patients served, across all 50 states. We're a Series A company, and we're looking for future Digital Health leaders to help us build our next chapter.
About The Role
We are seeking a BizOps generalist to help build a scalable, world-class business system at Berry Street. In this role, you will work cross-functionally with Operations, Product & Engineering, and company leadership. You will progress on a "tour of duty" basis, and will be responsible for standing up new capabilities, sprinting at strategic initiatives, and supporting execution across the business.
Through Business Operations, you will quickly gain exposure to all parts of a high-growth startup operation. This is the perfect role for someone who is ambitious, wants to take ownership, and is excited about diving into the details to solve problems.
Example focus areas:
The Opportunity
Berry Street is tackling America's most comprehensive health crisis: food. More than half of Americans are struggling with their relationship with food, are clinically overweight, or suffer from a chronic condition linked to their diet.
Nutrition therapy is clinically proven to make a difference, and most commercial health insurance plans cover it at $0 out-of-pocket. Berry Street empowers registered dietitians to launch and grow in-network private practices. We're creating game-changing technology to build America's largest dietitian network and ensure that anyone can access the help they need.
Since launching in January 2023, we've grown to over 1,000 providers on our platform and tens of thousands of patients served, across all 50 states. We're a Series A company, and we're looking for future Digital Health leaders to help us build our next chapter.
About The Role
We are seeking a BizOps generalist to help build a scalable, world-class business system at Berry Street. In this role, you will work cross-functionally with Operations, Product & Engineering, and company leadership. You will progress on a "tour of duty" basis, and will be responsible for standing up new capabilities, sprinting at strategic initiatives, and supporting execution across the business.
Through Business Operations, you will quickly gain exposure to all parts of a high-growth startup operation. This is the perfect role for someone who is ambitious, wants to take ownership, and is excited about diving into the details to solve problems.
Example focus areas:
- Standing up and owning nascent functions and KPIs, like Revenue Operations and Revenue Collection Rate
- Partnering with other team leads to analyze data, build KPIs, identify bottlenecks, and implement lightweight solutions
- Researching, developing, and owning the launch of new revenue streams in partnership with our founders
- Designing optimal workflows and tools to improve connectivity between the Customer Experience, Provider Operations, Revenue Operations teams
- Partnering with our CMO to develop a business case for a new marketing strategy
- 3-7 years experience in fast-paced and analytical environments (high-growth start-ups, investment banking, top tier strategy consulting, etc.); experience with Digital Health and/or Health Insurance is a plus
- Proven track record of fast-paced and self-directed execution
- Strong analytical and problem-solving skills, with expertise in SQL, Excel/Google Sheets and Business Intelligence tools like Looker
- Proven track record of fast-paced and self-directed project management and execution
- Team-first mentality, with excellent communication skills, both verbal and written
- Experience implementing solutions in low- and no-code platforms (e.g., Retool, Zapier)
- The chance to drive impact within the healthcare landscape from day one
- Comprehensive health insurance plans, including dental and vision
- Spacious and light-drenched Madison Square Park office ☀️
- Generous PTO 🏖️
- 401k with match 💰
- Citibike membership 🚲
- Unlimited dietitian care 🍓
- Continuous learning opportunities
- Competitive salary
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
