What are the responsibilities and job description for the Enterprise Client Success Specialist position at Berry Virtual?
Enterprise Client Success Specialist
Berry Virtual is seeking a highly skilled Enterprise Client Success Specialist to join our team. In this role, you will be responsible for ensuring client satisfaction and success by providing exceptional customer service and support.
About the Job
- Provide exceptional customer service and support to clients and virtual assistants.
- Monitor VA (Virtual Assistants) performance and client satisfaction, ensuring high engagement and quality service delivery.
- Track account metrics including revenue, profit margins, VA placements, client satisfaction, and engagement.
- Collaborate with businesses to assess their needs and match them with Berry Virtual's Virtual Assistant and service offerings.
- Work closely with the Client Success Managers (CSMs) to ensure consistent communication and support for clients and virtual assistants.
