What are the responsibilities and job description for the IT Administrative Assistant position at BerryDunn — Assurance, Tax and Consulting?
Overview
BerryDunn, Northern New England's largest Accounting, Management, and Information Technology Consulting Firm, is seeking a Technology Administrative Assistant to join our internal IT Department. At BerryDunn, you will have the opportunity to collaborate with highly skilled employees in a dynamic team environment, working on cutting-edge technologies and projects. This full-time position is based at our Portland, ME headquarters, and reports to the Service Desk Manager.
You Will
The hourly rate targeted for this role is $22 to $25 per hour. This hourly rate represents BerryDunn’s good faith and reasonable estimate of the range of possible compensation at the time of posting. If an applicant possesses experience, education, or other qualifications in excess of the minimum requirements for this posting, that applicant is encouraged to apply and a final hourly rate range may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The hourly rate of the finalist selected for this role will be based on a variety of factors, including but not limited to, years of experience, depth of experience, seniority, merit, education, training, amount of travel, and other relevant business considerations.
BerryDunn Benefits & Culture
Our people are what make BerryDunn special, and in return we strive to support our employees and help them thrive. Eligible employees have access to benefits that go beyond what’s expected to support their physical, mental, career, social, and financial well-being. Visit our website for a complete list of benefits and a look into our culture: Experience BerryDunn .
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process or perform essential job functions. Please contact careers@berrydunn.com to request an accommodation.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
About BerryDunn
BerryDunn is a client-centered, people-first professional services firm with a mission to empower the meaningful growth of our people, clients, and communities. Led by CEO Sarah Belliveau, the firm has been recognized for its efforts in creating a diverse and inclusive workplace culture, and for its focus on learning, development, and well-being. Learn more at berrydunn.com .
BerryDunn is the brand name under which Berry, Dunn, McNeil & Parker, LLC and BDMP Assurance, LLP, independently owned entities, provide services. Since 1974, BerryDunn has helped businesses, nonprofits, and government agencies throughout the US and its territories solve their greatest challenges. The firm’s tax, advisory, and consulting services are provided by Berry, Dunn, McNeil & Parker, LLC, and its attest services are provided by BDMP Assurance, LLP, a licensed CPA firm.
“BerryDunn” is the brand name under which Berry, Dunn, McNeil & Parker, LLC and BDMP Assurance, LLP practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations and professional standards. BDMP Assurance, LLP is a licensed independent CPA firm that provides attest services to its clients, and Berry, Dunn, McNeil & Parker, LLC and its subsidiary entities provide tax, advisory, and consulting services to their clients.
BerryDunn, Northern New England's largest Accounting, Management, and Information Technology Consulting Firm, is seeking a Technology Administrative Assistant to join our internal IT Department. At BerryDunn, you will have the opportunity to collaborate with highly skilled employees in a dynamic team environment, working on cutting-edge technologies and projects. This full-time position is based at our Portland, ME headquarters, and reports to the Service Desk Manager.
You Will
- Manage the walk-up service counter in the Portland office, providing general support to employees and demonstrating a strong ability to understand and meet customer needs, ensuring a positive experience.
- Triage and dispatch calls to the appropriate IT staff.
- Generate, assign, and update tickets for calls and walk-up service.
- Oversee equipment distribution and returns for firm employees.
- Prepare laptops for distribution and process laptop returns.
- Submit warranty claims for damaged equipment.
- Provision laptops for onboarding employees and replacements.
- Manage loaner pool equipment
- Manage software licensing inventory.
- Manage reporting for Information Technology hardware, software and IT Service Management systems.
- Serve as the primary liaison from the Technology team to support operational initiatives, including large onboarding groups and Marketing campaigns.
- Assist with creating and maintaining Information Technology documentation.
- Organize, schedule, and attend Technology meetings and team lunches.
- Communicate effectively with the Technology team and other stakeholders.
- Manage multiple tasks efficiently.
- Other duties as assigned.
- Strong organizational and communication skills.
- Exceptional customer service skills, empathy, and patience.
- Attention to detail and problem-solving skills.
- Proficiency in Microsoft Office.
- Experience with ticketing systems and inventory management tools.
- Ability to collaborate effectively with diverse teams, both within IT and externally.
- Previous experience in a similar role within a corporate environment.
The hourly rate targeted for this role is $22 to $25 per hour. This hourly rate represents BerryDunn’s good faith and reasonable estimate of the range of possible compensation at the time of posting. If an applicant possesses experience, education, or other qualifications in excess of the minimum requirements for this posting, that applicant is encouraged to apply and a final hourly rate range may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The hourly rate of the finalist selected for this role will be based on a variety of factors, including but not limited to, years of experience, depth of experience, seniority, merit, education, training, amount of travel, and other relevant business considerations.
BerryDunn Benefits & Culture
Our people are what make BerryDunn special, and in return we strive to support our employees and help them thrive. Eligible employees have access to benefits that go beyond what’s expected to support their physical, mental, career, social, and financial well-being. Visit our website for a complete list of benefits and a look into our culture: Experience BerryDunn .
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process or perform essential job functions. Please contact careers@berrydunn.com to request an accommodation.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
About BerryDunn
BerryDunn is a client-centered, people-first professional services firm with a mission to empower the meaningful growth of our people, clients, and communities. Led by CEO Sarah Belliveau, the firm has been recognized for its efforts in creating a diverse and inclusive workplace culture, and for its focus on learning, development, and well-being. Learn more at berrydunn.com .
BerryDunn is the brand name under which Berry, Dunn, McNeil & Parker, LLC and BDMP Assurance, LLP, independently owned entities, provide services. Since 1974, BerryDunn has helped businesses, nonprofits, and government agencies throughout the US and its territories solve their greatest challenges. The firm’s tax, advisory, and consulting services are provided by Berry, Dunn, McNeil & Parker, LLC, and its attest services are provided by BDMP Assurance, LLP, a licensed CPA firm.
“BerryDunn” is the brand name under which Berry, Dunn, McNeil & Parker, LLC and BDMP Assurance, LLP practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations and professional standards. BDMP Assurance, LLP is a licensed independent CPA firm that provides attest services to its clients, and Berry, Dunn, McNeil & Parker, LLC and its subsidiary entities provide tax, advisory, and consulting services to their clients.
Salary : $22 - $25
