What are the responsibilities and job description for the IT Helpdesk Technician position at Bert Nash Community Mental Health Center?
Pay is commensurate with experience within a range of $22.00 to $25.00 per hour. Full time, non-exempt, benefits eligible. Bert Nash offers excellent benefits which include medical, dental, vision, KPERS retirement, life insurance, an Employee Assistance Program (EAP) providing free counseling and resources, and generous PTO.
Caring. Hope. Giving back. Our mission at the Bert Nash Center as the Community Mental Health Center (CMHC) of Douglas County is to advance the health of the community through comprehensive behavioral health services responsive to evolving needs and changing environments. We accomplish this by believing in our team. Each person that works for the Bert Nash Center contributes directly to the success of our clients, organization, and community. Our values of compassion, integrity, equity and hope reflect in everything we do.
Responsibilities:
The Information Technology Help Desk Technician maintains, develops, and supports all hardware, software, and networking technologies throughout the Center. The IT Help Desk Technician will support and train end users on how to use assigned technology and software applications utilized to perform job tasks.
Specific duties include but not limited to:
- Assist with prepping and deploying equipment.
- Troubleshoot and resolve technical problems.
- Technical and end user support for Office 365.
- Basic networking and printer support.
- Daily help desk support, through the IT ticketing system, responding to user requests for assistance which includes a variety of needs ranging in complexity.
- Facilitation of end user training at New Employee Orientation and may include subsequent training based on identified need and demand.
- Travel to various agency locations within 1-3-mile radius to provide general IT support.
- Additional responsibilities as requested.
Qualifications:
The Information Technology Help Desk Technician I position requires but not limited to:
- Education level: Associate degree in an IT related field or equivalent experience in the IT industry.
- One year of experience performing help desk functions including software and hardware support preferred.
- Demonstrated experience with hardware including PC installation and upgrading, cabling, troubleshooting, and knowledge of basic electronic technology.
- Must have working command of the industry language and ability to translate language to end users.
- Ability to lift and move equipment, including PCs, laptops, and printers.
- Reliable transportation.
- Work involves lifting, carrying, pushing, and/or pulling of objects weighing up to 100 pounds with frequent lifting and/or carrying objects weighing up to 50 pounds.
- Ability to work Monday through Friday on-site, with some flexibility in assigned work hours.
Salary : $22 - $25
