What are the responsibilities and job description for the BERT OGDEN FIESTA NISSAN SERVICE ADVISOR EDINBURG position at Bert Ogden Auto Group?

Job Type

Full-time

Description

FIESTA NISSAN SERVICE ADVISOR

Service Advisor Responsibilities

Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
Return missed phone calls, emails, from customers
Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
Accurately record issues and data into Dealer Management System. Attention to detail critical
Conduct Transactions w / system; walk customer through correction and provide summary
Communicate estimated completion time, regular updates and follow through on each customer vehicle
Coordinate the detail of every vehicle prior to delivery
Coordinate the delivery time or pick up with each customer
Follow up with Customer on services provided; ensure they are satisfied with the work performed
Performs other duties as requested

Requirements

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment

Understanding of basic automotive techniques related to repair and servicing of automobiles

Ability to follow oral and written instructions with attention to detail

Willingness to learn new and innovative automotive technologies

Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public

Perform detailed daily record keeping and reporting

Effectively handle multiple priorities, organize workload, and meet deadlines

Work in a team-based environment and achieve common goal

Dealer Management System(s), Outlook, and MS Office

Requirements

QUALIFICATIONS

Must have and maintain a valid driver's license and an acceptable and safe driving record.

Must be 21 years old or older.

Must pass a drug test screening.

Must pass a background screening check.

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BERT OGDEN FIESTA NISSAN SERVICE ADVISOR EDINBURG

What are the responsibilities and job description for the BERT OGDEN FIESTA NISSAN SERVICE ADVISOR EDINBURG position at Bert Ogden Auto Group?

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Job openings at Bert Ogden Auto Group

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