BERT OGDEN MISSION MAZDA PARTS MANAGER

Job Type

Full-time

Description

Bert Ogden Mission Mazda Parts Manager

POSITION TITLE : Parts Manager

DEPARTMENT : Parts Department

REPORTS TO : Vice-President of Fix Ops

PURPOSE :

The Parts Manager is responsible for running a profitable and efficient parts department. S / he will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising. The Parts Manager must be an investment advisor and profit producer.

ESSENTIAL DUTIES :

• Promote and maintain excellent customer service and employee satisfaction.
• Forecast goals and objectives for the department and strive to meet them.
• Strive for harmony and teamwork with all other departments.
• Work with the Service Manager and Body Shop Manager to ensure a timely turnaround of parts needed for internal jobs.
• Prepare and administer an annual operating budget for the parts department.
• Attend managers' meetings. Understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales.
• Hire, train, motivate, counsel, and monitor the performance of all parts department staff. Direct and schedule the activities of all parts department employees.
• Provide technical assistance to parts department employees. Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation.
• Monitor parts department employees' payroll records.
• Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
• Handle customer complaints immediately and according to the dealership's guidelines
• Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business. Monitor and adjust inventory to minimize obsolescence.
• Establish individual parts inventory levels and balance them for maximum turnover.
• Set and enforce a policy on the special ordering of parts.
• Direct outside parts and counter sales efforts, including a telemarketing program attorney to ensure completeness and legibility.
• Prepare documents for submission to financial institutions according to requirements of applicable lender.
• Prepare payoff checks for new vehicles and trade-ins.
• Prepare trade-in stock jackets. Posts vehicles sales and purchases.
• Process all wholesale deals. Interface with wholesaler to complete all wholesale transactions.
• Input inventory control information.
• Maintain up to date knowledge of dealership policies and lending institution procedures and requirements sufficient to promptly effectuate contract acceptance and payment. Monitors for compliance with all applicable federal, state, and local taxes and fees.
• Reconcile all applicable vehicle sales account schedules. Pay off all GMAC flooring.
• Responsible for accounting of all demo records.
• Assist in sales tax reconciliation. Assist in answering dealership phones.
• Ensure that all purchases are properly accounted for before payment is made. Monitor the percentage markup on parts obtained locally.
• Ensure that all parts are properly tagged to ensure that the dealership is recovering full credit from the factory. Assist in the collection of past-due accounts.
• Other duties as assigned.

Requirements

REQUIREMENTS

BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER