What are the responsibilities and job description for the BDC Manager - Bert Ogden Toyota position at Bert Ogden Automotive Group?
Business Development Center (BDC) Manager – Automotive - Bert Ogden Toyota
We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best. If that’s you, then let’s get the conversation started today!
Job Responsibilities
- Oversee daily BDC department operations
- Recruit and train BDC staff
- Understand buying profiles and patterns of typical telephone prospects
- Run daily/weekly/monthly reports and track results
- Prepare individual “call results reports” for BDC staff
- Record and listen to customer calls
- Train BDC staff by reviewing recorded/live calls and outcomes
- Determine which customers to contact based on current marketing initiatives
- Review performance and develop staff
- Interface with other department heads
- Participate in dealership management meetings
Skills/Qualifications
- Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
- The ability to manage high call volumes, internet leads and call lists simultaneously
- Overall knowledge of automotive sales and service department operations
- Strong organizational skills and leadership abilities
- Familiarity with dealership CRM and DMS systems
- Experience in training teams and individuals preferred
Job Requirements
- High school diploma/GED
- Basic computer skills
- Dealership BDC experience
- Must have valid driver's license
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Health, Vision & Dental Insurance
- Paid Vacation
- Paid Holidays
- Incentives
About Our Dealership
We are not your typical auto group. Here at Bert Ogden Auto Group, we actually look out for our community. Whether we are supporting a fundraiser through a local school or working with a local charity or organization, we are always doing as much as we can to improve South Texas. It’s good to know, that when you shop with Bert Ogden Auto Group, you are supporting a local business that keeps its money right here in South Texas.
We are proud to call South Texas our home, and with 18 different dealerships and 23 lines from which to serve you, we are bound to have a location in your neighborhood. We serve countless cities, towns, and communities including McAllen, Mission, Harlingen, Edinburg, and all points in between. If you live, work, or travel in South Texas, then allow Bert Ogden Auto Group to welcome you at one of our dealerships with open arms. We hope to work with you soon.
