What are the responsibilities and job description for the Customer Service Supervisor position at Bertch Cabinet LLC?
Description
The Customer Service Supervisor is responsible for managing the customer service team, improving customer satisfaction, and ensuring excellent customer service to Bertch Cabinet, LLC’s customer and dealer network.
The Customer Service Supervisor works in-person from 7am -4pm Monday through Friday. This role may require flexibility on hours based on business needs.
Requirements
Duties and Responsibilities
- Lead, motivate, and supervise a team of customer service representatives.
- Conduct regular performance reviews to provide feedback and coaching to the customer service staff and perform disciplinary action when necessary.
- Oversee and maintain customer satisfaction through training staff and interacting with customers.
- Navigate challenging customer concerns and resolve complex issues to maintain customer relationships.
- Work closely with other departments to resolve customer problems quickly and effectively.
- Train new and current customer service staff on all Bertch products, policies, procedures.
- Continuously look for ways to enhance the customer experience with Bertch Cabinet, LLC.
- Communicate professionally with all employees, managers, and customers to guarantee a consistent workflow for the department.
- Notify the Production Manager of potential and existing problems that might interfere with regular workflows.
- All other duties as assigned.
Required Education or Experience
- Proven experience as a customer service representative.
- Previous management experience is preferred.
- Microsoft Excel, Word, PowerPoint, and Outlook experience is required in this position.
Knowledge, Skills, and Abilities
- Excellent communication skills, both verbal and written.
- Strong organizational and multitasking skills.
- Conflict resolution.
- Adaptability and flexibility.
